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Color Set
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66,637 Verificado Comentarios de clientes |
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Not the color I orderedMy hair is a dark blonde, and I wanted to go lighter so I ordered a medium blonde specifically asking to go lighter off the photos I sent in. I was disappointed when I tested the color on my hair and it turned darker! It was not at all the color that was shown on the description. Unfortunately, I cannot recommend this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMadison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Absolutely never againThe color is soooo dark and my once soft shiny hair is full and ROUGH 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Dislike for the dye did not cover greyI requested grey coverage but the dye did not change or cover my grey at all. I am requesting a refund for I had plans yo go out but this was a disappointment to what you claim this product was guaranteed to to provide. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLatricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great color...except for the rootsThe overall color turned out gorgeous, and while my roots darkened they did NOT turn black, so there is still a harsh delineation between my roots and the original black color that was applied before I this eSalon color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanae - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Drying muddy colorUsing salon color safe shampoo and cold water the color almost completely washed out and what was left was a muddy color. The color was way more red (starting with purple and brown hair) even though I picked the dark brown pearl color which is the violet option. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCrystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color is unevenAt first I thought the color was great. But after two or three washes I noticed I had spots of lighter color in my hair that I absolutely know I covered with great care with the color they gave me. This was time number two that they’ve sent me color and it just didn’t work. I think I’m done. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharlotte - We’re truly sorry that your color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Na ja..... 1 Stern ist fast zu vielAlso.... das Paket kam Anfang der Woche an... innen war es aber verschmiert.... die erste Flasche war wohl nicht ganz dicht, cremig weißer Schleim im Deckel und an der Flasche, nicht schön! Heute habe ich die Produkte, beide Flaschen-Kombis, angewendet.... Ich bin mit dem Ergebnis nicht zufrieden. Bestellt und erwartet war ein kupfer-, goldton. Jetzt bin ich dunkelbraun, mit gutem Willen vielleicht dunkele Kastanie. Schade. Wirklich schade. Beim Friseur wäre ich natürlich mehr als enttäuscht gewesen und es hätte kein Trinkgeld gegeben. Ziel verfehlt. ESalon verspricht viel, kann dies aber nicht einhalten. Und ja - ich habe mich genau an die Einwirkzeit gehalten! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnja S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
AWFUL!!!My color was awful! I called to rectify the situation and I was sent another color which was just as bad! So incredibly disappointed! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJane Anne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Sent me a root color only instead of all over colorVery disappointed. I ordered an all over color and rec'd a root only coloring. No one even called me to let me know and when I called customer service they stated I ordered a root only. I ordered an allover color since I have multiple colors in the length of my hair and natural color and grays about 2 inches from roots. I have ordered previously several times under my previous name and the 2 people with customer service were not the least bit willing to correct the order issue and even told me I ordered a root only. I ordered it through a facebook advertisement for a discounted price since I had not used it in awhile and wanted to return since previous experiences were good, but not now. Customer service has went down hill. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHylton - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wrong ColorThe July and October 2020 shipments were way to brown and didn't even show a hint of mahagony or red. So when I received the January shipment I returned it unopened as I was instructed via chat (I have the transcript if you need it). That was about 2 or 3 weeks ago. Haven't heard anything from you all since, nor have I been given a refund or any other kind of acknowledgement or an offer for a replacement. Also the July 2020 shipment did not contain any shampoo/conditioner packets and there were no gloves in the April 2020 shipment. I haven't said anything until I my chat about 2 or 3 weeks ago. And so far the color adjustment I made at the same time has not show up yet either. If I'm going to pay that much money for hair color I would like to get the right color, and if you can't handle that I'll need to cancel any future orders. This is your chance to make it right. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIlona - Thank you for reaching out! We truly apologize for any dissatisfaction with your color. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |