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Color Set
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66,541 Verificado Comentarios de clientes |
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Colour and conditionI found dark blonde was very dark. To dark. I'm going to wait till the colour washes out (A lot) before I reorder and try a light blonde colour. I also found. Although the colour was very dark my hair was in great condition. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
More Red than I wantedI wanted a rich chocolate brown - I even sent in a picture of what I wanted the color to look like and it is nothing like the picture. . . my first color ever purchased was perfect- everything after that was not good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
DéçueBonjour très déçue de la couleur trop foncée pas assez Claire. Je ne vais pas continuer l achat. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie Christine - Nous sommes désolés que vous ne soyez pas satisfaite de votre coloration. L’un des bénéfices uniques de notre service est la possibilité de modifier votre formulation selon votre expérience. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation ; nous espérons que nous pourrons discuter bientôt afin d’améliorer votre expérience avec nous ! |
Grey Coverage ...It covered the grey for about a week. I did expect the great coverage to last a little longer than a week. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Aucun effetMalheureusement sur mes cheveux foncés, la coloration n’a eu aucun effet et ne fait aucune différence avant et après la coloration... Bien qu’on m’ait renvoyé une nouvelle couleur plus claire, cela ne fonctionne pas (dommage car l’équipe est sympa). Je pense que les colorations proposées ne sont pas adaptées pour des cheveux noirs foncés comme moi, qui nécessitent une décoloration au préalable. Cela devrait peut être être précisé sur le site avant l’achat. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPark - Merci pour vos commentaires ; nous sommes désolés que vous ne soyez pas satisfaite de votre coloration. En examinant votre profil, nous constatons que vous avez déjà contactés. Nous vous remercions pour vos commentaires, ils nous permettent d'améliorer constamment notre service et produits en fonction de ce que nous disent des clients comme vous. Dites-nous si nous pouvons vous aider ! |
Way too dark and ashyI asked for a nice warm dark brown colour, but it almost looked black. I understand that it is darker at first and lightens progressively, but my colour looked very ashy and dull. Not really what I asked for. Went to my hairstylist to fix it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSara-Maude - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Lovely colour but didn’t cover greyThe vibrancy of the colour is great but the root colour did not cover my grey! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnn-Marie N. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage, however we are pleased to know that you are satisfied with the overall color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HarshThe treatment in colour for my hair was so harsh it dried my Hair out and irritated by scalp , it Barely covered my grey And it looks like part of my hair's falling out. I will not be colouring my hair again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoanne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not shinyI ordered twice! My haircolor had no sheen! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSherry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Cannot seem to get the colorist to let me be the blonde girl I've always been.I'm not having much luck getting to the color I want. Initially was told I'd need to go darker strawberry to transition to the light strawberry I opted for (given that the only other color that was recommended/permitted was the same light brown that grows, free of charge, out of my head). Went dark strawberry, way too dark for my comfort but an apparently necessary stop on the way to a lighter strawberry...Also way too gold so I went elsewhere to buy toner because eSalon doesn't sell toner. (???) Explained all of this to my colorist when it came time to adjust my color and was assured that they would adjust my next order accordingly. Received notification that my new color was about to be shipped, an entirely different color as per the formula pie chart. But only color for my roots. Went back and forth with my colorist (not least because the cost of coloring my entire head had gone from $12 to $70?!?) but eSalon, to it's credit, threw in an extra bottle of color so my roots and ends would match. Colored a couple of weeks ago, new color is still really dark, and really gold. Had to go out and buy toner again. I don't understand why this is happening- it's not like I'm trying to get from black to platinum here, people. If my colorist refuses to make with the bleach this next time around I will be cancelling for good. No point spending money and taking the time to do this myself if I can't get something close to what makes me feel like me. Two stars because the packaging is beautiful, instructions are really easy to follow, and customer service always gets right back to me. Thanks! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCorina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |