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Color Set
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66,591 Verificado Comentarios de clientes |
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DisappointedThis was the first time I adjusted my color and went from medium brown to "light brown". Although I am happy with the color, it didn't seem to cover my grey hair even though I left it on the same amount of time. I will have to now order my next color sooner as to try to get more coverage. Any suggestions? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not as good as expected...The service to get my colour organised and sent out to me was fantastic and all done much faster than I expected. However, one of my concerns was stubborn greys that weren't being covered by the supermarket brands. The colour match was great, but sadly, despite following the application instructions, most of my stubborn greys still remain. It is also a very messy and fiddly experience (that I may have gotten better with practice over time) - having applied home hair colours for years, I struggled to apply it in the way suggested, and the final colour rinse step absolutely covered my bathroom in the colour (I am still finding it to clear up today). Overall, not a bad product at all, but for the price vs the result, I shall stick to the supermarket brands. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGemma R. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Blasse Farbe , stinkt unerträglich beim mischenLeider ist die Farbe nicht zu meiner Zufriedenheit ausgefallen, sie ist eher ein Kupferstich, Eigentlich wollte ich einen Roten Ton Ich habe mir die Haare ganz genau nach derAnweisung von einer Friseurin machen lassen damit nichts falsch gemacht wird , leider hat der Ansatz nicht so gezogen und ist deshalb auch noch blasser als der Rest der Haare, leider, schade! Mich haut dieser Farbton nicht vom Hocker, habe mir etwas besseres vorgestellt und werde demzufolge lieber wieder meine Alten Haarfarben benutzen, War leider eine große Enttäuschung, da mir die Farbe auch nicht so gut steht aber vielleicht liegt das auch im Auge 👁 des Betrachters 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTatjana H.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
I no longer want to be part of eSalon. It is too expensive for me.Please cancel any further orders, I will not accept them. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoseph - We’re truly sorry that our color did not meet your expectations for the cost. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details. |
I requested a change to my color, butI requested a change to my color, but when I received it... no change! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Need more!Amount is too small. Wish the bottles were fuller. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAna- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DéçueLa couleur est jolie mais j'ai un problème avec le produit, environ 1/4 est resté dans le flacon. Le flacon ou le produit est trop épais 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSylvie J. - Merci d'avoir partagé votre expérience avec nous. Nous sommes sincèrement désolés d'apprendre que vous ayez rencontré des difficultés lors de l'application de votre coloration. Nous allons revenir vers vous par email afin de vous conseiller au mieux. À très vite ! |
Unexpected ResultsI thought the color would come out differently. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We’re so sorry to hear that you were disappointed by the results of your color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It’s ok.I liked the actual color. But it dries my hair out so much I have to take a break from using it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheryl - We're truly sorry that our color did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details. |
Not a good matchI purchased this product thinking it was going to match my current color but unfortunately it didn't work. The color is not strong enough to cover my grey hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargarita - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |