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Color Set
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66,516 Verificado Comentarios de clientes |
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Same problemI thought esalon could help but no I have the same problem with other box hair dyes out there but worse coz it made my hair even darker. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Trying to get the color rightIt's still darker than I would like... still pretty.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJane - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Hair color by mail? Don't hold your breath.Entering week 3 since I ordered my first hair coloring kit from ESalon, and no sign of delivery from the USPS. I'm canceling...I'll go back to picking and purchasing my own hair color from a store, since the USPS has become completely unreliable. It's a shame ESalon can't use other carriers--UPS seems to be delivering fine these days..... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJo - We're truly sorry that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation right away!. Keep an eye on your inbox for more details. |
Still too drabEasy enough to do, and nice and shiny, but I'm still getting mousy hair without enough red/copper.And it says 100% happy or your money back, but how do i complain, there are no contact details! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJan K. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the color I wantedI followed the steps and my hair looks fine, but it is far from the blonde/light beige I picked from the pictures. It’s way darker then the sample picture implied. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTiffany - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Mahogany blendGave one star for texture as it has made my hair softer and thicker looking. I wanted violet mahogany but was sent a brown mahogany blend. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGail M.- We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happy with colorPlease cancel this I can not deal with coloring my hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Custom color setColor was not what i wanted, faded in just a few days & grey showed thru with in 2 days. I followed directions exactly the way they were written 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too BrassyI use and wanted an Ash blond color so it didn't look orange. It looks terrible and now I'm stuck with two more shipments that I didnt want. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeth - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
NiceLoved the little pink box. It could be my hair but the color result should have had an ash tone to it. It turned my hair an auburn brunette. The kit said it was for roots only but that was not my intention. I wanted an all over ash blonde. The kit was nice. The result, not so much. I probably won't purchase again. I paid a premium price for all over color and what I received was a root touch-up. Disappointing. Live and learn. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTheresa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right |