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Color Set
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66,591 Verificado Comentarios de clientes |
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Color didn't even last 2 washesI tried esalon to go back to my original color. The color was way too dark. In addition, I followed the directions completely, and my roots still ended up darker than the rest of my head. The color washed out after 2 washes which I am grateful for because it was not the color I desired, but hair dye should not wash out that quickly even if it's a gloss. I use color-treated specific shampoo, so I know it's not that. I was very unhappy with the results. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Farbe viel zu dunkel und stinkt ätzendIch wollte Kastanie oder rotbraun heraus kam dunkelbraun. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIna K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Too darkI ordered a pearl purple-y colour. I followed the directions to a T. And my hair turned out black. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Waste of moneyCompletely awful colour... made my hair go orange. I've wasted so much money 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSara B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Maybe its my hairI didn't really like the color they made for me, the roots were lighter than the rest of my hair for some reason. I'm not sure as to why the color wasn't as vibrant. It really looked dull and boring. The roots which was the darker of the two colors had almost a different color profile. It really looked like a messed-up box dye. I've colored my own hair many times before, and I didn't find this any better than my typical trip to sallys. I will be giving it one more try though, because it still may have been a user error. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
LivraisonJe suis très déçu première commande il y a de la coloration qui à coulé partout dans le colis 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNoémie L. - Merci pour votre commentaire. Nous sommes vraiment désolés que votre commande eSalon soit arrivée endommagée. Après vérification de votre compte, nous constatons que nos équipes se sont déjà occupé de tout pour résoudre ce problème. Si vous avez des questions n'hésitez pas ! |
It didn’t work...I did everything the instruction said, but after everything was done, my grey roots were still grey! Don’t know what happened, it didn’t work this time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLing - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
So red!The color I received was so red it was brick red. I have dark brown and went with my original color. I was asked if I like red hue in which I do where it’s slight. Adding the developer and watching it turn red freaked me out but I thought well this is a different company. So I went ahead and tried it out and my goodness my hair turned super red. I hate leaving bad reviews but this was just way out there in color that I was not expecting. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMiyako - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Not the colour i wanted and bad customer supportI wanted to turn my highlighted hair back to my natural dark blonde and as such selected dark blonde from the hair colour palette. The colourist called me and suggested that she added some copper and gold to the colour to make me a strawberry blonde, I told her in no way did I want to be that colour as I have natural red hints in my hair and didn't want to bring them out. So she agreed and suggested to just add some gold to not make the colour too ashy. The colour looks terrible, i'm now a copper/blonde and just happy that it's lockdown and don't have to see anyone. I would not suggest using esalon over a highstreet purchased colour or even better go to a hairdresser. What has made it even worse is that i tried to complain through the online chat which directed me to send and email, and i did this 9 days ago and no one has got back to me. There is no contact information on the site and it feels like they just don't care once they have your money and sent your colour out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKay B.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colour communicationI wanted highlights and received a root colour , in explanation I was told that they thought I wanted to get rid of my highlights . My hair now is darker than before . I am disappointed . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMoira C. - We appreciate your feedback here at eSalon! We really apologize for the confusion with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |