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Color Set
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66,591 Verificado Comentarios de clientes |
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Color does not cover gray/whiteI have tried 3 times with their product to cover grays. It does less than a drugstore box of color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBecki - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Absolutely No Gray Coverage....Looks like Box DyeI followed all of the directions and watched the videos. My roots right now turned a cooper orange and the gray is showing right through. It looks absolutely horrible. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
ColourDespite specifically asking for a ashy colour with no warmth, my hair has gone brassy and warm in colour and not ashy. I’m gutted it was a waste of my money, could have saved and used a box die and it doesn’t look any better than what a box die would do. Not offered a refund or replacement but happy to take my money again next month I think I’ll be cancelling!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichaela C. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No stains. Beautiful color. Presentation is all 😘I loved it. But OMG smell is so strong 🥴🥴🥴🙄 make sure you ventilation or fan on. Very very strong. I'd like to have a more reddish color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMa Lou - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Still not what I’m looking forIi haven’t been successful with your coloring product. I’m over fifty and dark hair isn’t becoming . I guess you aren’t able to construct lighter browns drink Jake I haven’t been successful with your company product I am over 50 and dark hair isn’t becoming anymore. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Amazing color, but changed the texture of my hairFirst of all, the color was spot on and beautiful--I really love it! After a few days though I noticed that a lot of my hair (the strands) is really stiff and course feeling. Really disappointed, I love how it came out but I think it damaged my hair too much. (I have the Weekly Retreat hair mask and even with that I still feel course texture) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie-Catherine - Thank you for your feedback on your color application results. We are so sorry to hear that you are unhappy with the texture of your hair after coloring. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Worst hair color yet!When it can't be corrected by you after three times its time to part ways. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Bit of a fiascoI had light blonde hair. I wanted to darken it to a medium to light copper colour. My first dye made my roots bright red and the lengths a dull brown colour. They sent a correcting dye, but that just made my hair dark brown. It lightened after a few washes, and it's a nice colour, but not a colour I wanted or one that suits me. Now I am back in the process of lightening my hair again, so the damage won't be good. So, kind of hit and miss. Service wasn't bad, but I don't think they mixed the colour well either time, as neither colour was close to copper. It's also very hard to wash the dye out. Smells fine and comes with good gloves and a good amount of dye for longer thick hair. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
After 4 washes, grays are coming throughI have lots of grays so I am having to color more often than I would like. I have tried your color before and had the same issues with my grays coming through shortly after I colored but thought I did something wrong so I tried your color again but just after 4 washes my grays are very noticeable up front. I have enough from my last purchase to color again and will use it up and then decide whether I will be purchasing again. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRhonda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
OrangeMy color turned out orange and is fading just as fast as the non-permanent color did. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharity - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |