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Color Set
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66,516 Verificado Comentarios de clientes |
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The presentation is lovelyThe end colour was lovely but the root colour was far to light, despite following all the instructions, the roots still remained a lot lighter than the ends. I have requested that my root colour be changed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTina - We truly appreciate your feedback, and we hope you will love your reformulated color! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. If you need anything else, you know where to find us! |
Colour didn’t takeWas really looking forward to this deep brown and violet colour did all the steps was really careful to follow instructions and unfortunately it barely even covered my grey and there was literally NO violet colour that appeared not even on my roots . Very disappointed because it takes time to do and then to have nearly no success felt like a waste of time 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCassidy, L. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Kit looked really goodPleased with items in kit, decent gloves for a change! Good instructions However this product produced a good colour but at the expense of the condition of my hair. I have used many colours in the past and none have left my hair completely dry and parched like this one. I have tried various conditioning treatments since using the colour but to no avail. I have decided to cancel my plan if only I could find info on how to do that!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanette B. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations. Here at eSalon we are always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us! |
Not happyVery very thick when color was put into developer,would not squeeze out lid, Color is very dull looking this is not like what I had before 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMJ - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong color for the 2nd timeMy first hair color left me with orange hair. I wanted a medium blond and it came out very orange that only got worse as the days went on. I was offered a free color change and decided to do so, and was assured it would not be orange/ red. I specifically asked for no reds in it at all. I tried the new color and my hair still has a lot of reds in it. It is very coppery and brassy looking. I’m very disappointed with my color again and regret dying my hair. I was really just hoping for a little fresher look when I started, and instead I now have hair I’m embarrassed about. The hair dye itself did not damage my hair at all. I do like that about this product. My hair still feels very healthy after dying it twice in a row. I’m also glad there weren’t any strong odors when mixing and applying the dye. It seems like a quality dye, but it’s just so unfortunate the color was not what I wanted or requested at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
It did nothingI ordered a light brown and I followed the instructions exactly and my hair is still a medium blonde all over. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Little effectThe dying process was very time consuming. In the end, I still had straggling grey hairs at the front over my face as well as stragglers throughout. I believe I did a good job saturating. Nobody noticed I had even colored my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
It was too dark & it didn’t last past 10 washesThe color was darker than I wanted so the colorist has adjusted it. The solution was hard to get to come out of the bottle & was hurting my wrist squeezing it & it would come out in clumps so that part got really messy. I will just make those clothes my coloring hair clothes. But I had to cut the end of the bottle to get it to come out easier. Not a huge deal -but was a bit frustrating. The color between roots & the rest of my hair turned out well. My hair felt a bit dryer after the color- will try again to see if that is dry damage (more harsh on my hair than Clairol) or just a fluke. I would like to see how long this color lasts to see if it’s worth the cost. It didn’t cover the gray around my face & temples like it should have & I saturated those areas. Will try it one more time to see if it’s a much better experience to justify the cost over clairol box that I normally use. I’m hopeful that this turns into a partnership but just not convinced yet.- I plan to cancel - stylist said I must go darker to cover gray but drugstore brand lighter shades cover better at a fraction of the cost. HIGHLY DISAPPOINTED. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
color never stays inThis is my 2nd time trying eSalon and both times the color never stays in long , never stays vibrant I get better results with box at home hair dye. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGina - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
BrassyThe hair color formula sent to me made my hair a bright, brassy orange color. It had no blonde at all, just orange, which I was trying to avoid any color that would make it brassy. The light pearl did not work. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoanne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |