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Custom Color Set
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66,591 Verified Client Reviews |
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Color was dullThe color was dull and pricey. Added to buy an additional bottle at almost double the cost. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCelina - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist will review your feedback, and adjust your next hair color order to ensure we meet your expectations. Please keep an eye out for an email from us with more details! |
colormy color turned out not to be what i chose from color chart. I sent 2 pictures and still was more auburn than I wanted. Hopefully the next order will be improved 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help! |
Color didn’t kastColor was beautiful but washedd out in less than 3 weeks, disappointing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee so please be on the look out for an email from us with more details. Thanks again for your feedback! |
A wet drippy super stain mess.My first prdee was perfect. I was so happy I immediately went to auto ship. The second set was awful. Drip, stain mess! Awful. I will have to call out of work tomorrow and get this fixed. My hair is to light at the roots and my skin is stained. Ughhhh 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. Please be on the look out for an email from us with a solution. We hope to continue helping you find hair perfection! |
Did an ok job-but not what I expectedThe color did an ok job covering up the red tones that were coming through since I went from bleach blonde to darkest brown for the fall. There’s still some slight redness in the top even though I followed the instruction to the T. My biggest concern and why I wanted to try Esalon was that because I had aggressive chemotherapy last year due to aggressive breast cancer. Since chemo my skin is super sensitive. While I noted all this in my profile, it was a pretty harsh chemical treatment. While I was extremely careful with my ears, I got some minor burns on them that I have to use liquid bandage on. My head continues to be itchy. Doubtful I will reorder again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJaclyn - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Worst purchases everI get better more accurate results from the cheapest box at cvs shame on you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us with a resolution. We truly appreciate your feedback. |
Pros and consThe bad first- my package arrived with 2 shampoos and no conditioner. I'm always heavy handed with conditioning. I had a left over tube of deep conditioner I was able to use that always makes my hair feel great, but after this dye, it feels super dry still. I even let it really soak in too. The directions tell you to use a 3 step application process. One to roots, one to ends, then mix what's left with water, apply and massage into hair for 2-3 min before rinsing. It recommends the last step be in the shower. I did as directed. I noticed with the first application that the smell is straight ammonia and not tamed by anything more pleasant. I didn't think much of it till I was on step 3 with the curtain pulled and almost died from the fumes. Trying to get fresh air while covered in dye was not ideal. The good-Arrived quickly. Good directions. Dye was fairly easy to remove from skin. Best of all, it's truly the color I've tried to get at least a dozen ways before, professionally and at home! So surprised and impressed it turned out to be exactly what I'd hoped for! Now if something can just be done about the smell... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Too darkI tried the color and now my hair so dark almost black I don’t know what am I going to do i hate the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSilvia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert has reach out to you via email to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Not prettyMost recent mix was dull and a darker brownish color. Not at all the Bright Red I like. It doesn't seem shiny to me either. I don't really know where to go from here. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKendra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Monthly ColorNeed gray coverage to last longer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |