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Color Set
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66,516 Verificado Comentarios de clientes |
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Very dissapointedI have a few grey hairs and i was very disappointed that after following the instructions to the letter the dye did not colour them. I had also requested a warm toned brown instead my hair came out near black. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLouisa R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Rip off!Developer bottle damaged and leaked so never able to use, also was not aware of the ‘plan’ they put you on and how to cancel it, rip off! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacqui H. -Thank you for reaching out! We are so sorry to hear your order arrived damaged. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. |
DisappointingA lot of work to be disappointed in the end, finished colour Is not what I asked for. How do I cancel this subscription? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJin D.- Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Horrific!!!After following the instructions to the letter, I now have blue/green/grey hair!!! So angry!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
sort a dissapointed.My first order and the bottle of color leaked all over the box. :( Esalon took care of this. Their customer service is amazing!!! :) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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teinture trop claireJe souhaiterais un ton au dessus : blond moyen cendre 8.1. cordialement 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBernadette F. - Merci pour votre commentaire ! Nous serions heureux d'ajuster votre coloration sur-mesure selon vos besoins afin d'atteindre vos objectifs couleur. Nos experts coloristes vous ont contactés par e-mail et se feront un plaisir de vous aider ! |
Lovely kitFor some reason my grey roots have gone a brassy yellow even though I bought a mid rein colour Had to buy another box colour to rectify 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea L. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
No change to my natural hair colour at allI just did my colour today after been so excited for the whole week .but unfortunately my hair is just the same colour as before. Will not use them again. So disappointed 😞 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSamadhi W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Grey coverageThis did not cover my outgrowth of grey hair which is now almost 2”. Very disappointed! And I followed directions exactly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Fantastic setI love how easy this was and everything catered for. The colour wasn’t right for me as trying to get red out of hair and now got red back. However the whole experience would be good for someone who isn’t trying to colour correct hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGemma B.- Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations, however we are pleased to know that you like the presentation. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |