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Color Set
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66,516 Verificado Comentarios de clientes |
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Struggling getting it right!After 3 attempts and adjustments for my base root color, I finally had to go into my stylist, spend the $200 to have her do an all-over color-correct to bring it back to the ash blonde that I've been trying to achieve using your product. I'm disappointed that I wasn't able to get the color right... At first it seems right, then as it fades it turns very orangy and brassy... Love the shampoo & conditioner which I'll continue to use. I know blonde colors are a bit more challenging. I just can't risk trying it again. May come back around in the future. Thanks for trying! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRoxie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Their signature product is just okayFirst the good - nicely packaged. The color comes on a little thick so it doesn’t run. The okay - everything else. I’ve gotten better coverage for my grays from the store. I’ve used eSalon now a few times and feel like it just does an okay job of covering grays (even after adjusting the formula for grays). I do like the color, I’m just not sure it’s worth the trouble and cost to continue with this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSara - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Poor customer serviceI initally got a end and root color bottle. The roots made my hair more of a reddish/copper color., than the ends color. I called a few times and asked for the color to be the same. A few weeks ago I called, asked about the reddish color I see immediately when I put on the color. No response. I asked to speak to the colorist who helped me months earlier. I was asked if I wanted to talk to someone else. I replied no. I explained 1 bottle that was last sent was not enough to color my entire head of hair. (at first it was 2 bottles). I waited for the colorist to contact me. I then had to leave town to take care of someone. I returned, found a few calls on my landline from eSalon. No emails, as I would have seen on my cell phone email.. Now I get a box with ONE bottle to color my entire head of hair. The follow-through is lacking. Because of the lack of communication I am returning the product. A call or email to eSalon should get a person to listen and help the customer to find a resolution AND it would be nice to follow-through, especially if there was a concern. In this last experience, an email from the colorist BEFORE they sent another box would be customer service. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDion - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Please keep your eyes out for an email from us shortly. |
Literally stinksDark ash blonde does not equal a redhead. 15vol doesn't lift and deposit at the same time and definitely don't apply to your scalp first unless you want awful root glow. My hair smelled terrible for 2 weeks after. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCaitlin - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. |
Color brassyColor brassy but love how healthy my hair feels 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCherie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
My experienceVery upset! I was sent what I had ordered. However, the light blonde color was anything but light. It was medium to dark blonde. And it took a month to get it. It had to be resent. So it took a month. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIvey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
CoverageMy greys are back within two weeks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not even close to the colour pictured.The colour was described as dark brown with warm tones. I now have a hideous red/purple hair colour which is closer to black than brown. I’ve compared it to the photo online and there is no resemblance. Very disappointed and have now purchased additional products elsewhere to remove the colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandy M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too darkWay too dark color. My hair isn’t any form of blonde. It’s a shit brown. Now I have to spend more money to go to a salon to correct this mess. I want my money back. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMonica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
StrawberryI my color is strawberry blonde and I want itbetween light blond an very light blonde. I follow direction and it still comes out strawberry blonde. I can buy platinum blonde from walmart for 7 dollars and the color is fine. This is the 3rd time from you and it is still too much red hue for my taste. I need this corrected or cancel my subscription.you say satisfaction guarantee and I am not satisfied. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |