|
Color Set
|
66,516 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Color passt nichtMeine Haare haben leider nicht die Color was ich gewünschen habe. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMichaela H.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Ok but not so great resultsLovely packaging and kit, clear instructions. However, colour isn't what I wanted, it has much more of a red/plum hint (I wanted a natural colour). And it hasn't covered the greys! I don't have many, a smattering at each temple, but this is the first colour that hasn't even attempted to colour them. And as the colour is darker than my natural hair, they stand out more.... Colour has evened out a little, but neither stage appeared to have taken particularly well. For a semi permanent colour, that is said to be a tailored colour. Not sure I agree with that. I can achieve a more natural, grey coverage, even and tonal colour from a box dye picked up for less than £8. One step, no mess. I cannot really justify why this would b more than double the price at normal cost, especially when the colour is wrong and greys not covered. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosClaire J.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Schädlicher GeruchAuf den ersten Blick macht das Set einen ansprechenden Eindruck. Alles gut erklärt und man kann eigentlich nichts falsch machen. Der stark beißende Geruch nach dem Anrühren ist allerdings alles andere als ansprechend. Man hat beim Auftragen kein gutes Gefühl. Die Farbe ist so ganz okay, aber das Geld nicht Wert in meinen Augen. Meine Farbe aus der Drogerie ist keineswegs schlechter und riecht sehr angenehm. Ist allerdings bedeutend günstiger, also nur 1/4. Ich habe das Abo gekündigt, da es keinen Grund gibt es weiter bestehen zu lassen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSabine S.- herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Wir möchten uns für entstandene Unannehmlichkeiten bei Ihrer Farbanwendung entschuldigen. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. |
Miles away from the colour I choseIf I were able to give no stars I would. The colour was the complete opposite to what I ordered. I filled in the hair quiz and picked the colour from the suggestions. I’ve always gone for bright copper colours but this didn’t even have a hint of copper. It was a dark red colour with almost no copper colour at all. I included pictures of my hair. Picked the desired colour out of the options best for me and included that I was looking for a bright copper. I’ve never had a copper dye so far away from this. In fact I’ve never opted for a copper colour and has it turn out a deep red....not copper, red. Extremely disappointed. The colour mixed for my roots was terrible. It left my roots a medium brown which created the look of regrowth immediately after colouring. I’ve had better box dyes. In fact I had to buy a box dye to try and correct this awful red colour which I would never put on my hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJanet W. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Really unhappyThe idea is great but in my case it was poorly executed. The box and products are a lovely deign, the instructions are clear and thorough. However my colour is so dark (black!) from the desired outcome. I selected golden mahogany from the dark brown range and it’s practically black. I’ve had so many comments (and I said comments because none of them are compliments!) about how dark the colour is. I’ve used colour stripping shampoos to try and reverse some of the damage but no success. Unfortunately I won’t recommend and I’ll be sticking to my usual brand of DIY at home hairdye. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLynne B.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very disappointedI asked for a darker shade. Product supplied was just the same result as previous time. Very unhappy with product-complete waste of time and money 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosPeta H. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour dull after 2 washesCopper pop initially which dulled to a mellow red brown. Slightly disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAlexandra L. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Underwhelming, colour did not takePackage arrived, lovely presentation and I like the personalisation and layout, everything you could need was in the box. I was sent a root colour and an ends colour, as I haven’t coloured my hair for a while I was looking forward to a top up (copper colour). Product mixed well and was a good consistency, easy to apply, but the smell / product made my eyes water, strongest smelling dye I’ve ever used (and I’ve used a lot of different colours over the years!) Having a separate dye for roots and ends makes sense and wasn’t a problem to apply 2 separate bottles. Before rinsing out it advised to mix the last of the dye with water and apply all over, and massage in for 2-3 minutes....do not do this in a room that doesn’t have wipe clean walls! The results were unfortunately very underwhelming, I was anticipating a rich, vibrant, full copper colour, the roots have covered well, greys are gone, but the mids-ends haven’t really changed. In fact I’d say there is less colour than there was prior to dying it which I don’t understand at all. I separated into small sections and fully saturated the hair and worked the colour in, left it for the full amount of time, but my hair did not take on any of the colour. I do not recommend this colour, will be going back to regular box dyes, was not worth the money of effort sadly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLaura B. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Damaged/leaking bottleThe developer bottle had a small crack causing a minor leak in the packaging. I went ahead and colored my hair only to struggle with a very strong odor. I followed the instructions to the T but, when I started the last step the odor was so strong it made my eyes start burning. I do have to say the color is beautiful and more than I expected. Unfortunately my hair ended having a lot of static to it. I don’t feel that I will be using this product again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosCarla - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Very unhappy with itAlthough this did leave my hair feeling healthier than most dyes, I was very unhappy with the color. It looks nothing like what I wanted. Whoever I talked to said the color I originally picked would be too dark so I went down a shade but when I got it it ended up being too light. I can’t see the purple tint at all, even in the sun, and the roots don’t match well with the ends even though I followed the instructions. It actually seemed to lighten my hair at the roots with an ugly red color. I do not wish to continue with the subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMelissa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |