|
Custom Color Set
|
66,516 Verified Client Reviews |
|
Sort by: |
|
Why is my hair all sticky!!!The color is fine but my hairs texture after I washed it is horrible! It is very sticky please help. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKathryn - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Easy to use but...This was easy to use but the color was too dark. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBrandy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
need new colorused 2 weeks ago and grey is already showing. i'm not too happy with the color and want a different one. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHeather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Not what I wanted.It just looks like my original color. No change. Cant see my original picture it figure how to change future orders. Hate it 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRenee - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Colorists have a hard time following directions/requests10/5/18 This is an update from my last review. I requested dark blonde intense red to be sent to me along with the correct type of developer. Once again, I got the wrong thing. I got intense copper, a completely different color with a completely different color number attached. I clearly stated the color in a message through the website but was still sent the completely wrong color. In addition, I need to color my hair tomorrow and it takes forever for them to ship to me. I'm almost ready to try Madison Reed. Maybe they can send what is asked for the first time. Previous Review: At least two or three times I've asked for a specific color, darker, lighter, more red, etc. and the request was either completely ignored or completely misunderstood. There seems to be communication issues with some of the people creating the orders. For example, I had a pretty light (for me) red color. I asked for more red in the color and what they sent me turned my hair much darker and completely ruined my lightened hair. This is just one example of a few. The color is good- when it's right. I'm totally confused. 0 of 0 people found this review helpful. Did you? |
|
Too darkSo, I was told by the specialist that it was gonna be an ash brown with no red;however, it ended up being black blue and ruined my hair! I had to spend $120 at a real salon trying to get this hideous black out of my hair....they had a horrible time trying to remove this color....esalon offered me a different color for free, but did not respond when I asked about not being able to just color over BLACK! Horrible experience!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTracy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
This made my hair very dryThis product made my hair really dry 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMaria - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Color too light.The color is too light. It makes me look too washed out. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJo - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
ColourI like the colour but isn’t that what I want it and doesn’t last too much. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCarmen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Working process not product my hair ! Living in Uk makes it difficult.Colour itself fine .but for me i do not like red tones that my hair throws .however freddie and team rectifying my awkward hair ! .i have every faith will get there in the end ! Easy to follow instructions prompt support customer service and delivery. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKelly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |