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Color Set
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66,516 Verificado Comentarios de clientes |
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Minimum grey coverage. And patchyMinimum grey coverage. Patchy. I asked for a colour every 4 weeks. First order I paid £9 for, I received a roots and a length bottles so 2 bottles of colour formula. Having asked for it every 4 weeks I expected the same. Second order was £25.99 I received 1 bottle of length refresher. So what about my grey roots this month I’m suppose to just leave them?? Truely not worth it for a bottle with your name on the front 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDaniela T. - Thank you for reaching out! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! Also, I would like to inform you that there are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Color did not stay in hairThe color for my second fill did not even stay in my hair. After one wash my roots are almost basically bare and the rest is spotting. Not very happy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTrisha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great color but not long enoughThe color was beautiful but the only thing I can say negative about is that it doesn’t last long. I color my hair 10 days ago and you can already see my grays very noticeable. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYadira - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Verdict still out/ I still have hope in trying.I would like my color to be more vibrant. The end color that was meant to add a variant did not at all. I did not see the difference in color at all for my ends. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCrystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
GreyI’ve tried this twice now in the last couple months and each time the grey comes back to fast. I did my hair on the 12th and washed my hair once and already the grey is coming back quickly. Yea I’ve been grey since I was 12 but when I buy a box hair colors it lasts me Weeks. I’ve colored my hair twice since Early Jan and if I did a box I wouldn’t be doing it for a few more weeks. No happy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacqueline - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
False advertisingI am very upset with the product and I demand a full refund along with the $30 that was stolen from my PayPal account. Cancel everything under my name 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAura - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No impresionado - AgainDespués de leer las críticas, supongo que esperaba demasiado. Sin cubrir mis grises (solo tengo unos pocos y todavía están aquí) y no muy contento con el resultado sobre el color (lo que elijo y lo que obtuve). Probablemente también debería elegir otro color, pero de todos modos pensé que tendría una recomendación de los expertos. No estoy seguro de dar otra oportunidad o no. **** After the first review eSalon offered to review my colour to make sure was according what i wanted. I asked a lighter colour (more kind of dark blonde than the copper i had the first time). They sent me the same colour i had the first time. Really disappointed. I spent all the bottle and it didn't cover my grays properly. It's a shame because i really liked the idea of the format of the service they meant to offer but evidently useless to me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Warm tones onlyMy 3rd purchase, and the color is always too warm. I asked for a neutral and to match my darker roots and instead they lifted the color to match my ends. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not what I wanted.I’m having a hard time getting a good color match. The product is easy to use at home but the color is not right. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We’re so sorry to hear that you were disappointed by the results of your color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
too redm\not happy with the red tones 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |