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Color Set
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66,566 Verificado Comentarios de clientes |
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Rip offI used eSalon once and it failed to cover my greys. I had no intention of using them again and then without my permission a few weeks later they sent more product and took money my from my account without my permission. It seems I unwittingly must have signed up to a rolling contract. It was worded like a survey asking when I would be thinking of colouring my hair again. I had no idea I was ordering the product again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
GehtHätte mit jeder Supermarkt Farbe das gleiche Ergebnis erzielt 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRamona F.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Smell OverwhelmingNever even used the color kit.. ammonia smell was so overwhelming.. Would not expose my hair to this ammonia product!! In the garbage it went.. Money down the drain 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarianne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So so disappointingSo I thought I would try . Gave all the information and wanted to intense everyone copper one my hair. Followed the instructions to the second and now I have dark brown red hair . Absolutely not what I wanted at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeanne B. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Worst color ever and they sent another after I cancelled.BE CAREFUL! DOES NOT COLOR GRAY!!! I HAVE BRIGHT RED ROOTS!!!!!! HORRIBLE!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAudrey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
CrapI told y'all it turned my hair green...didn't hear from y'all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDianna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I have red hair. Who’s listening?The “made for me color” failed. It had very little effect on my hair. I wanted lighter hair and it actually made my hair subtly darker. I tried the color on my eyebrows. My eyebrows are blond so there’s no reason it wouldn’t work right? It had zero effect on my brows. Im confused? The one thing I can say is that the smell is pleasant and my hair feels silky smooth. But please help red heads. We are color challenged. I would ask for a refund if this were a salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRedberry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
LieferungMeine erste Lieferung war mit Farbe verschmiert, sieht aus als seien die Flaschen offen. Ich bin sehr enttauscht und weiss jetzt auch nicht ob man es noch so benutzen kann. Habe auch sehr lange fuer die extra kosten auf die Lieferrung warte muessen. Nach einer Woche war das Ersatz Color Set angekommen. Jetzt geht es los! :) Danke an das esalon Team! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Greys still visibleSadly this application did not cover my greys at the root ? It normally does but I have visible greys immediately after - I used the colour on Wednesday and the short wiry greys in my roots are still showing :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMandy C. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color setLove the color but not even close to enough to cover all of my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - Thank you for sharing your feedback. We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |