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Custom Color Set
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66,516 Verified Client Reviews |
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Big miss on colourAsked for lighter and brighter...got dark and dull. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Maureen. We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Too darkI have medium brown hair. I’ve used boxed color for years with no problem until Claiirol messed up their formula. This color is too dark and too red. Help! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Pamela. We truly appreciate your feedback. Upon reviewing your account, we see that you are working with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Extremity DISAPPOINTED!The picture when I clicked on the color of my choice is no where near what I recieved!! All you did was darken my hair a shade. I asked for a red. It's just a darker brown, now my natural red highlights are died brown I absolutley hate it. I emailed you and recieved one back saying to send a message above so I replied along with a picture of my hair the color I want, which is what my hairdresser achieved in one session along with my natural hair pic and what I got from your dye so you can see where you went wrong. I haven't heard back. I will close this membership of you don't fix your mistake. I shouldn't have to pay for your mistake even if it was way less costly than going to my hairdresser. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Esther. We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
DisappointingI followed the steps completely and the hair color didn't end up being what I thought. It doesn't look like it changed at all. I was expecting something brighter and it ended up being a dull brown color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Gabriella. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very disappointedI ordered the color to darken it up a bit and boy did it darken I went from having platinum blonde hair to brown I ordered dark blonde not brown...very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Bethany. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good colorThe first time was great, nice color and it cover my grays pretty good but this time didn’t cover my grays at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Noemi! We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DissatisfiedI used the first order yesterday, 10/20/18, and was dissatisfied with the product and the whole process. The ammonia in the hair color was so overwhelming that it made my eyes tear; the process was too many steps to do at home by myself. The rinse part of the process made such a mess in the shower that it took another 1/2 hour to clean. I tried eSalon on a whim based upon reviews and have to wonder about the validity of them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Nancy. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyThe color is too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Carmen. Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
did not try color, they adjusted what I orderedI ordered something to take my light brown, reddish hair darker. They adjusted it, and I agreed, but there was no way of seeing what they adjusted it to, so I trusted them. It arrived and it is plain dark brown, matte. I cannot change my light brown, reddish hair to almost black overnight. I also do not want something that looks so dead, I chose something with some shine to it. I also have limited time to deal with this kind of thing - 2 toddlers! I hate it when I waste time on stupid things like this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Catherine. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My custom color was not even close to my hair color.I sent a picture of my color when I first sent in a order to try and the custom color isn't even close. I have been traveling between family member in Texas and Arizona and this is the first time I had a change to try your custom color. I was extremely disappointed in the results. You have ruined my hair. I had to go to a salon to get it fixed. I'll never try your product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Dorothy. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |