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Color Set
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66,541 Verificado Comentarios de clientes |
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Not a great colourOrder number 3 and even after providing photos, plus going into a lengthy description of the colour i needed, they were still not able to provide the colour I wanted. So have reverted back to shop bought colour which is exactly the colour I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Wrong color for meMy colorist at E-salon has been wonderful to work with me to get the right color. The last mixture did not cover my gray and changed my hair color to anything but strawberry blonde as I requested. Very disappointed because I wanted my new color by Easter. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My roots Aint what they were in my 1st colourMy daughter put my color on perfectly like she did each time. I was unhappy and disappointed to see that the color wasn't the same as the 1st time. it was brassy and had an orangey red tone. The 1st time you sent my color it was totally amazing. I could not get over how my hair looked exactly like my real color. I couldn't tell the difference from my roots to my hair. I was in shock and absolutely loved your product. But when my daughter was done doing my hair this time you could tell Immediately that it did not match 😭 the original hair color that you made for me And my hair color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarissa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Same as all my reviews!Not coloring my gray hairs, love the color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSamantha - Thank you for sharing your feedback with us. We are sorry to hear that our color did not provide the grey coverage you expected, and we'd love to adjust your formulation until it’s just right. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Virgin HairSince I haven’t colored my hair in 2 years I had what the call virgin hair. I have about 20 % grey mostly around the temples and front. My hair had a natural sheen before coloring and to me at appears kind of dull now. They suggested to go a bit lighter than I had planned so I went with their suggestion since we know color usually comes out darker than expected....well not this one! So I have dull and light hair now. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMonika- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
This new tweaked color is horrific!!Chrystalle has always mixed my color & it is usually perfect.....however,the latest set which was created by a MONIQUE arrived a few days ago & which I used yesterday.It is NOTHING CLOSE TO THE COLOR I WANT!! I asked for a little more red BUT this turned out PINK .....almost like a dark fashion red.......looks like a red setter dog!!I am FURIOUS.For the next batch please return to the ORIGINAL formula.I don*t know how I am going to make this color acceptable to me......my hair is ruined!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarita - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. Please let us know if there is anything else we can do to help! |
Smell was horribleThe smell of the color was so strong it made my eyes water and I followed the directions to a T and it burnt my scalp. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShelby - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not happyAfter I colored my hair I have two different colors, I request a color adjustment, and colorist recommend same color, and they charge me for the corrective color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCustomer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
RücksendungSehr geehrte Damen und Herren, weil ich keine 20.- Euro für die Steuern zahlen wollte, habe ich das Päckchen an Sie retourniert. Habe immer noch keine Rückerstattung bekommen ! Mit freundlichen Grüßen MJ Schmit 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie-Jeanne S. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
DisappointedI asked to lighten my color from dark brown intense pearl to medium golden brown. I assumed that with “custom color”, I would achieve something somewhat decent. Very disappointed, my hair is not any lighter. It’s still very purple. The ends are dark. Seems like my ‘colorist’ Just threw in some medium brown dye and called it a day. I just spent over $40 for my hair to look awful. The tint brush that was left out of my last order was supposed to be included, free of charge, and once again, is not in my order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChloe - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |