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Color Set
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66,516 Verificado Comentarios de clientes |
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CouleurLe packs est très bien, mais la couleur bof bof , déçu 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVeronique - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Nous travaillerons avec vous pour réaliser vos objectifs de couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes ; merci encore pour votre commentaire. |
Some DisappointmentI’ve been using ESalon for a couple of years and I was impressed with my products & hair color. I did have to adjust the shade because it was too bright & coppery. So I had it toned down a bit. It was great at first. But I’ve noticed the past 2 times have not been very good. My grey doesn’t seem to be covering very well and my hair has a sort of a peachy tone. I feel for the price it’s not meeting the high quality it did in the beginning. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Je n ai pas reçu la commandeJ ai pas reçu la commande 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValérie - Merci de votre message. Nous sommes désolés d’apprendre que votre colis eSalon n’est pas arrivé. Nous vous contacterons par email pour vous assister davantage ; nous serons ravis de vous renvoyer votre commande ! |
Didn't cover my gray!I was so excited to try this. My sister-in-law recommended it. I was worried about the color, but the color was fine. The problem is that it doesn't work to cover my gray which is why I color! I followed instructions exactly. I was even worried that 30 minutes would be too long and it would damage my hair. I don't think the color did any damage, but if it doesn't cover gray I'm better off with the box for 7.99 at the drug store. I'm sad. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Mauvaise expérienceLa couleur ne m'a pas plu, l'odeur m'a piqué les yeux et le produit m'a irrité. Mais jusque là je me disais que ce n'était pas grave. Je me suis dis que je me débrouillerai pour récupérer la coloration plus tard... Je suis sûre que tout passe bien pour d'autres clients. J'ai donc mis fin à mon abonnement et relativisait en me disant que j'avais au moins essayé. Mais voilà que ce soir, je me rend compte qu'on m'a prélevé près de 28€ alors que je n'ai rien commandé de plus !!! Je ne veux pas de nouveaux produits, je veux qu'on me rembourse. La mauvaise expérience ne fait que se prolonger. J'ai envoyé un mail. J'espère que ce serait vite réglé... :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMélody - Nous sommes désolés d’apprendre que vous avez ressenti de l’inconfort après l’utilisation de nos produits et pour tout inconvénient que cette situation a occasionné. En examinant votre compte, nous constatons que vous avez déjà contacté nos équipes, qui vous ont assistée selon votre requête. N’hésitez pas à revenir vers nous si besoin, nous serons ravis de vous assister davantage. |
Turned my hair red. Not happyWon’t be continuing my subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMeghan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I’m no longer interestedPlease don’t send me hair colour I am no longer ordering. Please cancel everything. Thank you 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPriscilla B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. I hope that you’ll take a moment to tell us how we can improve. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
ColorWrong color darker than normal. I already sent one in. I wasn’t happy with the coverage my gray still was showing thru 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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LaboriousI tried this and it took longer than putting any other hair colour on. This I could live with if it wasn’t for the fact that the end result was a horrible colour and my hair felt like straw. The only good thing I can say is the conditioner smells lovely and goes on with the promise of shining, great feeling hair. This wasn’t the result sadly. All in all I found it not something I would ever use again or advise others to try. I’ve asked to unsubscribe from emails but I still get them. Maybe after reading my review you will stop contacting me. I will never use your products again. Oh, one more thing, it didn’t even cover all my grey hair, which isn’t that much but at the sides so noticeable. Sorry, but you asked for a review and I gave you my genuine thoughts and experience. No offence to ginger haired people but this isn’t the colour I asked for. Thank goodness for colour removal products. An expensive lesson learned. You say not 100% satisfied it’s on us! I would like you to refund me for the order as I am not satisfied at all. I hope you are honest enough to stick to your guarantee of refund if not happy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGood morning! Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Kein HighlightLeider hat es auf der Kopfhaut nach 10 min. an einer Stelle gebrannt. Die Farbe war einheitlich, aber vom beigemischten Rotton nichts zu sehen. Nach 1 x waschen war der Haaransatz wieder heller. Wo ich mir gerade da eine längerfristige Abdeckung gewünscht habe. Befolgte die Anleitung sehr genau. Die Lieferzeit betrug 2 Wochen! nach Österreich. Verpackung der Produkte hochwertig und die Anleitung gut. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRegi - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |