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Color Set
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66,516 Verificado Comentarios de clientes |
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I am really unhappy.The color does not match the sample I chose and isn't close to what I chose. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSaskia- We truly appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Sehr schön glänzend, leider nicht der richtige TonMeine Haare werden kupferrot, hell und kaum braunanteilig. Bestellt war : mittelbraun kupfer asch. Ich sehe karottenmäßig aus. Trotzdem versuche ich es weiter mit einer Farbanpassung, denn meine Haare erhalten durch die eSalon Farbe einen sehr schönen Glanz. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertossara K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Not enough for my headGreat color. However I only had enough to do 3/4 of my whole head. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color and application! We are so sorry to hear that the color was not enough for your whole head. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
3 strikes your out....I should’ve taken the refund...After having the color adjusted, my hair still isn’t black, just an ugly brownish red. Either the product is defective, the color combination is extremely off, or you don’t sell black hair dye. I rather buy box dye from the corner store, at least my hair would be black. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTrina- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not even close to color chosenReceived and though the product is nice and packaging the color is not what I selected . Also the odor was very strong and burned my eyes. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer A.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt that the color did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Made my blonde hair redFollowed directions but still ended up with brassy red hair. I will now have to color my hair brown to cover up the orangey red color. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Lovely non toxicMy hair colour did not have any strong smells and did not irritate my scalp. It was very soft & foamy which was nice. But, the only draw back for me is that it did not take too well on my greys, even though i followed the instructions fully, and also would have liked some different tones in the colour ( like in the adverts). 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosbally B.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too darkColor was too dark of a red, when I asked for copper red. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosColleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color over my hi-lights????Can I color over my outdated hi-lights . Will it ruin my hair or turn it green? It’s been two months since I’ve had my lites refreshed. But wanting to return to my auburn original color . I hope the color you sent will accomplish that . I guess I have to wait to color if you don’t answer me today 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah - Thank you for reaching out to us here at eSalon! Please keep your eyes out for an email from us shortly. We will be reaching out to you to discuss your recent formulation. |
great color very strong ammoniaWhere does the color come from there is a very strong ammonia smell 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMalinda - We’re truly apologize for any discomfort during your color application. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to further discuss this matter. |