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Color Set
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66,516 Verificado Comentarios de clientes |
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Ordenar por: |
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Love the process, don't love the colorWhen my color set arrived, I loved using the product. I thought it was adorable and easy to do. Following the wash out, I feel like my roots are SUPER orange toned and then my ends really didn't show much difference in color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSamantha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I wasn't terribly impressed.The process was more difficult that I anticipated and the color was much lighter than I had hoped. How do I stop the subscription? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Sheri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Custom color setI talked to Brianna and told her I wanted a color that they had on their website of a woman pictured. So she asked me to post that picture and to post my picture now currently, I had already posted a picture pre Covid. She said once those were posted she would get my color going and send it out. I was under the impression that she was looking for the pictures and that that would be done. I guess that wasn’t the case. I waited and waited and nothing was done so I called back in and got Pam. She said she was also a colorist. Trying to explain the situation she said she could help, so I trusted her. She said that they would expedite shipping and they did which was great. The colorist ended up being someone else and I didn’t get the color I asked for. I saw that it was medium blonde, I am not medium blonde but then it had extra chemicals that they hadMixed in so I trusted them. You can’t tell until it’s done. I’m a medium blonde now. Was not before. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
GrauabdeckungKeine Grauabdeckung ,ich habe meine Bestellung storniert ,abwarten wie es weiter geht . Bis dato keinerlei Statement 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara H. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. |
Previous dye not rightThe 2nd to last dye was messed up, I told you and you sent me a free one. My hair has not recovered and is falling out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeAnne - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Wrong colourHi, I am so upset about the color, it could have been mixed somehow while being prepared. I ordered Copper color. The result was unbelievable - my hair now is dark brown instead of copper. Egidija 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEgidija J. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
VERY DisappointedIt did not cover my gray hair well nor is it consistent colour throughout. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatherine - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
First time userI ordered a dark plum color. The results were not even close. Also, I didn’t have enough product for my long hair. Bummer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
AwfulRoots went brown not black even though colour was blue black!!!. Did a patch test and was fine but my scalp is now full of scabs. Have two colours left I can't use waste of money 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHazel I. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorThis color did not cover the gray around the temple. My hair is not as soft as the other times and I smelled ammonia this time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |