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Custom Color Set
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66,541 Verified Client Reviews |
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Sorry response to color change requestCancel my membership. Again, the contents of Bottle 2 has too much copper. I requested last time more light brown in the 10 volume color, but I still see a ton of copper. I now prefer to buy box color from the store so I can see what I’m getting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDianne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn't fully cover the gray.I think a 30 volume peroxide is needed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
My hair felt like straw :(Really wanted to love it. Loved the packaging and clear personalized directions. Good gray coverage. Wish my hair didn’t feel dry almost plastic-like after washing. Will not be re-ordering. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebeca - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Nice colour but irritating my skinThe colour is very nice, unfortunately it was agressive for my skin, really painful to keep it on my head, so I don't think I will buy it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSilvia - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
my first colori don't like it...its too dark,dosn't look a violet its a black color 😞😞😞😞 i'm so disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLucero - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
I wanted to love itUnfortunately I wasn't able to love my color and ultimately cancelled my account. After coloring, my hair became extremely dry and frizzy. The color faded very quickly (about 3-4 washes) within 2 weeks time and the color barely adhered to my roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYolanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not happy with color...I really like this idea, I also like the company and customer service, the people are super! I was just not happy with the color, not noticeable. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we always strive to help our clients achieve their color goals at home whenever possible. We appreciate your feedback and time. |
didnt like so fari've been trying to wash out it already 2 days, may be the reason is the harsh water or the product doesnt suit my hair, not sure but will try again and shade...dont like it, too warm, its not ash. And smell...its terrible strong chemical. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElena - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
GRAY HAIRI sent 3 emails about my problem. No one answered. I guess you will probably not answer this. The gray on the top hair and the sides are not taking. I had to change the date a week earlier because you can see all the gray grow out. Also changed color. Don't know what to do anymore. Please answer.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFran - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Sorry not happyI'm not happy with the product I'm coloring my hair more now than ever so I think I will stick with store brought its less money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracee - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |