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Custom Color Set
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66,566 Verified Client Reviews |
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HorribleThe color was supposed to be copper but I got brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Hair fell out in GLOBS!I am so serious when I say that my hair was falling out by the handfuls! I lost alot of it down the drain and to the floor, but I did take a couple of pictures because I am stunned! I have used 2$ dye and been more pleased. Really disgusted. DONT BUY THIS PRODUCT!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLarissa- Thank you for reaching out to us here at eSalon! We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time We recommend skin/patch testing color prior to using it (instructions are included in every color kit). Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Grey hair problemsThis did not cover any grey hair at all. ☹ Other than that the color was perfectly matched. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsChenoa- We’re sorry to hear that you were disappointed by the coverage of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Never received the product!I never recieved the product. The company refused to reimburse me for the product I never recieved so I cancelled my subscription. 1 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly- Thank you for reaching out. We're sorry to hear that you never received your shipment. It appears that your address change was not made before your recent order shipped. We see that you spoke with one of our customer service members earlier to help get this resolved for you. Please keep an eye on your email- we'll be reaching out with further information. |
Too bright redI had asked for the original hair color that you guys had made me. But instead a different color was sent and just for my roots. It is super obvious that I just colored my roots and not my whole head of hair. Please send the original formula for my next shipment and I need haircolor for my entire hair. 1 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color fadesI've had to adjust my color 3 times and even though the color was finally dark enough it fades to light brown after 2 shampooings. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
The color, shampoo and conditioner made from good ingredients, friendly for skinEverything was okay, apart the color, it wasn't exactly what I expected, but maybe because before was light background and it hadn't come the proper tone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVida- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
To DarkThe color was to dark, the bottle when I opened it had a small crack. Thank you for adjusting but I am not confident that this will be as good as the first time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. It appears one of our colorists adjusted your recent shipment to help you meet your color goals. We truly appreciate your feedback. |
quality has declinedI have been using esalon for a little while now and each time I become a little more dissatisfied. There seems to always be more "gunk" left in my hair when rinsing out, despite following the directions to do a head massage with wet hands prior to rinsing. It takes a long while to get out all the residue. And this last time, my hair was left so greasy, I couldn't believe it. I had to wash my hair immediately - three separate times - to get it to go back to normal. I wanted to give them one more chance, because I do like the color, and then they just completely skipped my autoship! I'm scheduled for every 10 weeks, and they just didn't send it... I have no idea why. So far my experiences with esalon product and service leave much to be desired. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly with more information on our color and why we were unable to process your Autoship order with the information provided on your account. Thanks again for reaching out! |
Didn't cover any grayI don't have many gray hairs, but this color didn't cover any of them. I'm glad I applied the color all over instead of just my roots, because the color at my roots barely changed. I can still see where my roots are darker than any of the rest of my hair. I used the color all over because I was concerned the color wouldn't blend well with the older, faded color on the rest of my hair. In retrospect, I wish one of the experts at eSalon had asked a few more questions before making my color. I might have had better results. The color itself is OK. Very shiny with a lot of copper shimmer. It's darker than I would have liked, but looks nice and my hair feels good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanna- We apologize that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |