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Color Set
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66,772 Verificado Comentarios de clientes |
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Second Attempt - A Bit Better than FirstHello Jennifer, Thank you for reformulating my initial color. I asked for better gray coverage. I compared the online notes from the initial color vs. the reformulation and both sets of notes (that I can see online) are identical. Should I expect to see a difference in the notes that refers to the better gray coverage? Regarding the results, this second time I used the bottle to apply the haircolor and not the brush/bowl method which I used the first time. I like the bottle application method better. After following the instructions, waiting the 40 minutes, then applying the leftover color to the ends during the rinse process, I am still experiencing a much darker result over the entire head than desired. I am not sure what additional adjustments can be made to the formula, the shampoo, the conditioner or to the method of application. What do you suggest? I would like to see if we can find something that works. Thank you and have a good day. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Christa.Thank you for sharing your review with us. For color adjustments simply give us a call at 866-550-2424 Mon-Fri 8am-6pm PT and Sat 9am-5pm PT. Additionally, you can click "Adjust Color" in your account to let your colorist know what you'd like. We have shared your feedback with your colorist, and they will be in touch with you shortly! |
TesterSuper! Cependant, les cheveux ne sont pas sec, sèche très vite et j'ai la sensation de cheveux gras. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHoustin - Merci beaucoup d'avoir partagé vos commentaires, nous nous efforçons toujours d'améliorer nos produits et votre contribution compte vraiment pour nous ici à eSalon. Nous sommes désolés d'apprendre cette mauvaise expérience avec notre couleur. Ce n’est absolument pas typique de notre produit et nous prenons vos commentaires au sérieux. Nous voulons y remédier et nous vous contacterons sous peu. Ne vous inquiétez pas, vous êtes couvert par notre garantie de bonheur des couleurs et nous ferons tout en notre pouvoir pour le résoudre à votre place. |
Didn't cover my grays.... 😕I haven't colored my hair in probably 5 or 6 years...I like my natural color.... but now that I have gray friends everywhere, I thought I'd give it a shot! I did a lot of research on which product to buy, because I've heard my mom, aunts and other people say that gray was hard to cover.... finally settling on eSalon because of the specialized products and amount of detail they provide... And, well, it is hard. Obviously. Because here I am with dyed hair, color is kindof okay... but still have the grays. And, I paid extra to get the bowl, cape and mixing tools, etc...(planning to continue ordering with autoship) but never got them. So I cant really provide a review for those. Better luck next time maybe?? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosOlivia - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
disappointedWas excited to try your product! I followed the instructions exactly like it says. The results, the roots on top are lighter than the rest of my hair, and my hair, it looks dry and lifeless! I always look forward to my hair getting color because it always feels so silky and shiny, but it just looks dried up :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGinny - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Need to change colorDo not want Dark Brown want Medium Brown is this possible ? Also would like to try the spray I can use in between since I recieve color every 6 wks would like to recieve spray 3 weeks later your equipment was great to help color ! Thank you !!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRita - We’re so sorry to hear that you weren't 100% happy by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
So disappointedI ordered back in April, I finally used it for the first time tonight due to I went to the salon for mother's day. It felt like goo in my hair, I still don't have it all out and I have shampooed 3 TIMES!!! I still have 2 bottles of this left and will NOT be using it!!! I have never had any problems with at home color but wanted to give this all the new rave way a go and NOPE!! Ok day 2, after washing repeatedly last night I wake up this morning and realize by my hair sticking up that it's still not all out, I have colored my hair myself for 15yrs now. I wash 3 more times this morning and finally got it all. Now my head itches and burns a stylist looked at it and said it's a CHEMICAL BURN!!! Thanks alot esalon, good job!! Oh I am so mad!!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Bright orange like a clownI have been mixing and coloring my own hair for years and have never had a problem. My esalon color turned my hair bright orange, like a clown. I am going back to my previous color and hoping it can fix the mess. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us with more details! We truly appreciate your feedback. |
Colour changeMy hair is a dark brown when I am done colouring it. My desired look is for natural red,not orange but a lovely natural red colour. Is there any way you can,provide that? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRose - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for an email from us with more details. |
Change to MixI have been using this product for some time. Recently can't wash out the thick white cream. What ingredient has changed to make it not wash out. My hair feels like it has glue in it. Is it the castor oil? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
My colorThe all over was great. Medium brown works for me, but my gray hair is more red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeverly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |