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Color Set
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66,772 Verificado Comentarios de clientes |
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"Lightening" not quite as advertisedI wanted to test eSalon's ability to lighten up to 2 shades as advertised, so I requested medium ash blonde as my color; I was going from light brown virgin hair. My color stylist (who I don't blame for the issues I had, just to be clear!) followed up with an email letting me know that the color may not be as cool-toned as I was hoping for, and they provided me various options. I chose to go ahead with my intended color, feeling totally fine that achieving a true ash tone wouldn't be likely. What I wasn't expecting was my hair staying the exact same tone, but turning a brassy orangey-red! Really not sure why 15 volume developer was used in a situation where a full 2 levels of lightening is desired; you almost always need at least 20 volume, and even that can sometimes only get you 1 shade lighter. Didn't burn my hair off or do much more than eat up a few hours of my day because the $10 deal was dirt cheap, but I overall really don't recommend this service for any sort of lightening. Darker colors are probably much more successful! I'll be skipping eSalon in the future and am heading to a real salon soon to get this fixed up. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
OkayIt was ok 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - Thank you for your feedback.We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Nicht so zu frieden mit der FarbeDas blau kommt immer noch nicht zur Geltung. Habe mir mehr davon versprochen. Obwohl ich schon mehr bekommen habe. Lg Linda 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda G. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! Ihr Team von eSalon |
DisappointedMy scalp was irritated for a week after using your hair color product. Couldn’t stop scratching. First package sent arrived with contents open. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You customer haircolor. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
viel zu dunkelMein Wunsch war ein einheitliches schönes auf gar keinen Fall zu dunkles Braun auf meinem Kopf. Ich habe gesundes lockiges Haar auf dem Kopf gehabt. Was habe ich jetzt vom färben mit eSalon? Ja genau, dunkelbraunes Haar mit sogar schwarzbraunen Spitzen. Wie das aussieht, könnt ihr euch gerne vorstellen. Plus die schwarzbraunen Spitzen reflektieren nichts, sie sind einfach nur schwarzbraun. Selbst nach mehreren Haarwäschen, da die Farbe sich nach einigen Wäschen noch immer etwas auswäscht, sieht es nicht besser aus. Ich bin einfach maßlos enttäuscht und kann eSalon daher leider nicht empfehlen. Nur der Form halber möchte ich erwähnen, dass die Anwendung ganz einfach war und der Karton wirklich süß hergerichtet ist, zumal auch der eigene Name draufsteht. Hätte es jetzt noch mit der Farbe geklappt, hätte ich mir überlegt die Haare so öfters zu färben, da man einfach nicht Stunden beim Friseur sitzen muss. Gerade junge Mütter haben dazu einfach nicht immer die Zeit. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSina - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Nothing changedMy hair stayed the exact same color when they told me it’d be a few shades lighter 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngelina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleI started with my very long, completely natural (never colored) hair. I followed the directions exactly, which were to apply the color from root to tip. I ended up with roots that were the color I wanted and the rest of my hair looked like no change happened at all. Hot roots. The next morning I went to a salon and paid a ton of money for "color correction". Although the salon was able to mitigate some of the damage, my hair is still uneven. I can't believe I trusted this company. It took YEARS for me to grow out my long natural hair. After YEARS of wanting copper hair, I was finally ready to color it. I wish I had just gone to a salon in the first place. Ultimately, I would have paid less, and more importantly, I would have had a whole head of even color. I can't express my regrets enough. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Easy to use but too darkThe product was easy to use and the instructions and videos very helpful. The color was too dark and it is a challenge to cover the 1/4 recommended. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSelina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon! |
Color Didn't TakeI was so excited about this personalized hair color. I followed the directions step by step, but instead of a light blonde my hair came out pretty much the same color with a red-ish tint. I have never known my hair to have any red in it so I don't know how this happened. I grew up in my uncle's hair salon so I have a decent knowledge of the process - guess I should just leave the cut and color to the professionals. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Eh, barely changed my undyed colorWanted to lighten my red hair a bit, I've done this years ago with store boxes, no problem! Expected the same and was disappointed. However, I recommend this company as the costumer service is excellent. Try it out, maybe it will work for you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharlie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |