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Color Set
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66,772 Verificado Comentarios de clientes |
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DO NOT ORDER!Either your products are damaging, or your colorists have NO idea what they are doing. I followed each step perfectly and my hair is fried!!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna- We apologize for the delay in our reply to your review. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
went brown instead of blongI received my color the other day and dyed my hair with the color that was adjusted based on my photo. I was trying to go more blond and the color that is "dark blond" made my hair darker. I don't hate it but my original intent was to go more blond not more brown. Thanks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChelsea- We apologize for the delay in our reply to your review. Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not received yetI have note received my order so I cannot feedback to you, I been waiting for a while now so I hope its arrive asap. Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDaymara S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order was delayed! Thank you so much for your patience. |
CouleurTrès contente du résultat et dur plus longtemps que les couleurs de supermarché 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNathalie - Nous sommes ravis de savoir que votre couleur vous convienne ! Dites-nous si vous avez besoin de quoi que ce soit. Nous serons ravis de vous aider. |
Too DarkThis is a great product however, the color was too Dark. Will try again. I will go lighter. The shampoo and conditioner were wonderful!! Left my hair soft and manageable. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia G.- We’re so sorry to hear that you were unsatisfied by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Roots darkerMy roots turned out considerably darker than the rest of the hair. I thought they would blend over time but I colored over two weeks ago and my roots are still so much darker RB an the rest 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosColleen G. - Thank you for your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern and adjust your formula. Please let us know if there is anything else we can help you with! |
Nice kitMy custom color, unfortunately, was almost identical to my current color. I have no gray hair just trying to lighten my blonde color a little. But the kit itself is awesome. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKerianne P. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DON'T !!!I have never had my hair fall out, despite following the directions. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTerrice H. - We appreciate your feedback. We can see that you have already worked with one of our Color Experts. Please let us know if there is anything else we can do to help! |
Did not cover grey.I used as instructed, like all precious dyes. I left it on 10 mins longer than recommended. Only coloured 50% of gray, within 2 weeks all gray was visible. Non gray hair was fine, colour was ok. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMatthew - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Déçue par la nuanceJe trouve que la couleur se rapproche trop d'un châtain, je ne vois pas vraiment le doré et l acajou. En outre, j'ai suivi les conseils du site et ça a beaucoup foncé ma couleur, ce que je ne souhaitais pas. Par contre l application est facile et les produits "annexes" agréables d utilisation. D habitude, lorsque je fais une couleur, je trouve mes cheveux lumineux. Là, je les trouve plutôt ternes. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue ; nous travaillerons avec vous afin que vous obteniez la meilleure couleur qui soit. Nous vous avons contacté par email pour remédier à la situation, notre garantie eSalon Coloration heureuse est primordiale pour nous. |