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Color Set
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66,689 Verificado Comentarios de clientes |
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My gray just won't grab the colorOverall your product is great hair color and love the shampoo and conditioner. My problem continues as it did when buying boxed hair color. I am so gray resistant that even leaving the color on only roots longer than advised does no different. I am very good at painting color in 1/8 inch sections like a professional and use very good color hair shampoo and conditioners. Within 3 shampoos, i am spraying or painting in a temp color. Your team has been great trying to help as I have now used your product 3 times. I will not give up yet! Determined there is a formula to color me at least 2 weeks. I will send a pic after next shampooing to my color expert to work her magic. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngie-"We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for." |
ShippingMy daughter and I both ordered hair color from here the 10th. She got hers three days later. I am still waiting ten days later even though it has said it shipped. I was super excited for this and am still waiting. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather- Thank you for sharing your feedback. We apologize that your order has not arrived! We have gone ahead and reached out to you in regards to this matter to ensure that you receive your order. |
Thank you to Alix [only 1 star worked]September 7th, Alix patiently helped me convey adjustment for next custom color. Please be certain he receives my grateful appreciation, as it is exactly what i hoped for ! Thank you Magic Alix! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy - We're thrilled to hear that you're enjoying your custom color. We will deliver the message to Alix. We look forward to our next opportunity to delight you! |
E-salon is worth a tryE-Salon is worth a try if you're a DIY. Customer service is very helpful. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary C- We're so happy to hear that you're enjoying your Made For You Hair Color! We truly value your feedback and look forward to hearing from you again in the future. |
Great serviceGood products and helpful people 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Really unhappyI've been working really hard to get my hair to go red. It's been three years of slowly getting my hair a nice, deeper red color. And having used this dye - my hair is more purple-brown than red. The quality of the dye seemed fine, and it didn't feel off in any way. It was simple and easy to use. I'm just really not satisfied with the way the color came out. I do really like the shampoo and conditioner that was sent with it though. My hair felt so soft and healthy and wonderful after I used it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMegan - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Love the color!The custom color is perfect! Love the auto delivery service. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Like it easy to useIt was very easy to use. My hair came out to red though. I wanted more of the beige blonde. But for some reason it happens when I try to do my own hair. Loved the kit. Contacting them to let them know. I know they will help me. They were amazing prior to my order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCyndi- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Too darkI was really looking forward to seeing some burgundy color. What I ended up with is nearly black. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Good for at home colorThis hair color is marketed as a great long lasting color for greys and while I'm very impressed with their matching system it in no way lasts longer than salon color. I have had my color done for a while through a salon and it's a very dark purple color called Eggplant. Esalon matched it perfectly the first time. I have been out of state for the summer so opted to try this while I'm away from my hairdresser but I will be returning to her as soon as I can. The customer service at Esalon has also been great and I definitely don't regret checking them out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |