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Color Set
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66,689 Verificado Comentarios de clientes |
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Blond doréJ'ai indiqué avoir les cheveux épais, si je n'avais pas eu de produits à la maison je n'aurai pas pu faire toute ma tête avec cette couleur. Je suis contente même si je ne suis pas blonde dorée mais plutôt blonde vénitienne... 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandrine - Nous sommes vraiment désolés d'apprendre que vous avez été déçu par les résultats de votre application de couleur. Notre garantie eSalon Colour Happiness est une garantie qui nous tient toujours à cœur et nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. S'il vous plaît gardez votre œil sur un email de notre part pour vos prochaines étapes! Nous apprécions vraiment vos commentaires. |
DecuJai commandé une couleur violet je me retrouve avec un beau chatain! Aucune lueur, aucun reflets de violet a l'horizon!!! Vraiment très très déçu du résultat! Par contre niveau couvrance des cheveux blanc pas de soucis. Mais bon les coloration de grande surface ont le même effet! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNathalie - Nous sommes désolés d’apprendre que votre coloration n’a pas répondu à vos attentes. Notre garantie eSalon Colour Happiness est une garantie qui nous tient toujours à cœur et nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. S'il vous plaît gardez votre œil sur un email de notre part pour vos prochaines étapes! Nous apprécions vraiment vos commentaire |
Not enough shampoo and Conditioner I have a lot of hairExactly what am I to do with the tiny amount of shampoo and conditioner u supply?? I have a lot of hair and this barely covers half my head..the boxes the the dollar store offer more product and makes your hair feel softer then the product u offer..THE COLOR yes it’s great even though I haven’t achieved my exact color yet but we getting there. Can a girl get more shampoo and conditioner,I’m paying enough for it that’s for sure!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Color ChoiceI love the product but I need a much darker color. My color was adjusted to a golden brown however my gray roots look almost green not matching my base color. I do love the shampoo and conditioner that's provided. I just need a much darker color for my roots as now I am still two toned. This will not discourage me from ordering again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKellyann- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not SatisfiedThe kit arrived and it was amazing. The color seemed perfect and the instructions very clear. I followed the instructions and had no problem. Nine days later the color at my roots is gone and the red tone I asked to help neutralize is back. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJen- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Great hair coloring product....Great hair color products, they stay on a long time and the color stays even. My hair is still soft and supple. Love this product and would suggest anyone wanting to color their hair to use eSalon! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarsha- Thank you for your feedback! We are so happy to hear that you have been loving your eSalon custom color results. Please feel free to rech out to [email protected] if you need any assistance. We look forward to crafting your next custom color soon! |
Love itLove my hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We're so happy to hear that you're enjoying your custom hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Not what I expected!My grays are still showing! I followed the instructions to the point. I do have to say that I love the color on the rest of my hair. I really wanted to Love this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour is completely wrongI normally use Garnier Olia 7.40 intense copper, and love the original colour but it fades quite quickly into light ginger. Natural colour is dark blonde. Been dying my own hair since age 14, I'm almost 28 now. Thought I'd give a "custom" colour blend a go, to see if esalon's "7.40 intense copper" could be intense for longer, and the first pack seemed like a great deal. The pictures for my natural colour / dyed colour / goal colour matched exactly what hair I have and wanted ... yet the colour turned out a hideous dark reddish brown. Did the colourist misunderstand or something? Orange dye over already ginger / dark blonde hair is not a difficult thing to achieve! Now I'm hoping it WILL fade so I won't have to strip the colour to dye my normal colour back over! The dye itself stinks so badly of ammonia it's terrifying. As soon as a little touched my hair out of the bottle it made my eyes sting and water. Consistency is exactly the level between runny and goopy that it splatters everywhere. So basically I spent about an hour crying and getting dye all over the bathroom and myself for a colour I absolutely hate and will likely have to spend extra money on fixing. I regret putting this on my head and won't be using esalon again. My store-bought box dyes have never let me down like this. Edit: all the “colour expert” can do is give me a “slightly lighter” shade of the same dye ... it’s entirely the wrong colour! Do you not understand?? I still have to bleach/strip the darker brown colour myself, after which I’ll be using my usual dye and not this. And my roots haven’t been fully covered, and are especially visible at the back where the dye sat for a shorter period of time but still longer than instructed. This is going to be a huge hassle. Literally had to dye ginger to be more ginger, and they didn’t manage that. Steer well clear. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Turned my hair an unnatural orange, but partly my fault.Turned my hair orange. My mom literally said, "you look like bozo the clown." This is not my first time coloring my hair at home. Esalon called and spoke to me about how to fix it and gave wonderful customer service. One start to three. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |