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Color Set
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66,713 Verificado Comentarios de clientes |
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Just Missed the MarkThis was really close to what I was looking for. A little too red and not as much grey coverage as I need but I've reached out for an adjustment and high hopes for my next order. Adjusting the color was super easy and fast. Looking forward to trying the adjusted color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Farbe passt nichtFarbe war genau das was ich nicht wollte. Service aber wirklich sehr gut. Habe eine Gutschrift bekommen für die neue Farbe 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlexandra N. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Keine grau abdeckungFarbe in rötlich ist super!Kühler Farben sind gar nichts wird sofort schwarz... graue Haare werden nicht abgedeckt 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSonja L.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Change formula back!!!!!I've been a customer since 2017 but I'm looking for a new company. You changed your formula and I'm lucky to get 3 weeks out of it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
FadesThe color fades very quick. I do use color shampoo. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Disappointed ☹️I decided to try eSalon after a lot of debate, I’m in my early fifties so have some grey, my natural hair colour is mousey brown so have not been my natural colour for about 4 years due to my greys, I’m now an ash blonde, so I ordered a medium ash blonde as I jump between medium and light ash blonde that way I get my perfect colour all year round I followed the instructions to the letter and found it easy enough to apply so far so good 😊 love the box and how it’s laid out looks very personal unfortunately I now have a beautiful medium golden blonde colour which if I’d ordered golden blonde I’d be very happy with the results, it’s very rich and shiny but this is not the colour I ordered, my friends and family said it looks lovely but I ordered and wanted medium ash blonde, There is definitely no ash in this colour I now have, and I’m going to have to use my blonde shampoo to remove the red, please be careful what you order as it’s obviously a gamble as to what you’ll end up with! I won’t be buying again and will be going back to JF as I’ve never had a bad colour for him, quality quantity worth the price but colour result is definitely not ! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnnette A. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
i need a deeper shadeI enjoy having everything I need ready at my fingertips. and I'm waiting on my adjusted shade now. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTasha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color setBetter than a box dye. Convenient bit fades fast 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCourtney - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Root coverageStill working with colorists to obtain more gray/white coverage. I’m so impressed that they reach out to me and keep trying to make me happy. I’m more than willing to keep trying until we get it right. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Happy customer!! (Not anymore)Loved this product at first. Would have recommend it to anyone. I got the exact color I wanted. no burning or scalp irritation, easy to apply, the packaging is so cute. But…… after several months of use (every 6 weeks to 2 months I would do my roots) IT FRIED MY HAIR!!! ITS LIKE STRAW!!! I then realized that with continued use it kills your hair. So at first it looked great because my hair was already really healthy. Now after several applications it’s dead, fried. Had better results with L’Oréal and Clairol. And it was less expensive. Canceled my subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |