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Custom Color Set
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66,591 Verified Client Reviews |
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Curls and volumeI noticed that my curls went away after coloring my hair and even lost hair volume. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLizbeth - We're sorry to hear our color affected your curls. Our Big Love and Big Softie Volumzing Shampoo and Conditioner should bring the body and bounce back to your curls! |
It's a little too red. I would like a little lighter color.I have natural red highlights in my hair and w hile that's fine this color really brings it out. I would like a little lighter shade. Maybe an ash? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We’re sorry that your color turned out too dark and too red. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Way too darkI said I wanted a color for summer and ended up with a darker color than I wanted. It was a little darker than my natural color, so no one noticed the difference. It did cover my grays! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamera - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Hair ColorProduct dries my hair out... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSteph- Thank you for contacting us and sharing your candid feedback. We are sorry to hear that your hair felt dry after your application. We want to make sure that we provide you with the best service experience possible and have reached out to you regarding this matter. |
Dye is great, but stylist falls shortI joined eSalon with the belief that the stylists work with you to adjust your hair color. This is not the case. I got resistance each time. I have medium blonde hair and I wanted to go lighter. I was getting my hair done at the salon before and did not have trouble with red tones coming out, but you pay for that. I have red tones in my hair naturally so I have had to deal with this before (I have been dying my hair for over 20 years). This was not a problem and I was excited to be patient and work with the stylist. The stylist recommended other products at first (not a problem) and then all I got was "follow the instructions, dye is only to be put on the roots". I responded by asking how this helps the red tones my roots was where the red tones were. I got the same response back "follow instructions". I don't even think the stylist read my email, because none of my questions were answered (eg. should I try a different shade). I was rather disappointed with the stylist, but I recommend eSalon if they get your color right the first time. The dye was wonderful. Hope this helps. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCourtney- We’re sorry to hear that you were unhappy with the results of your custom color and your eSalon experience. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Beautiful at firstI loved the color when I did it. It was perfect. After two washes with color protect shampoo it's all faded. I almost am back to the color I started with. 0 of 0 people found this review helpful. Did you? |
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Ok for the moneyNot bad for a home coloring kit. My hair turned out to be a more honey blonde than I wanted. Also my ends turned out more yellow and didn't blend to gather seamlessly as I wanted them to. I'm not crazy about my hair but it's not terrible either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Very Disappointed Following 1st Time UseI didn't have much but was becoming more conscious of the scattered grey, especially in my fringe so decided to give eSalon a go instead of booking an appointment at my local salon. I couldn't be much more disappointed as the coverage was virtually non existent. Add to that the fact the lovely sheen my hair had immediately after applying the colour only lasted a week and all I've achieved is having to wait 3 months before the local salon can apply a professional colour for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMicaela - We're sorry to hear your first order didn't provide enough coverage. Per our Satisfaction Guarantee, we've added a credit for a free hair color order. Look to your email for more information. |
Something changedI have been using your hair color since you started. Love the color, that it doesn't get too dark and soaked in like some over the counter products do. My shade is perfect! But.... It seems the last 3 kits I have received have just my hair feeling full of gunk. Like it's covered in hair gel or something. I've always done the dye and then conditioned and had marvelous results. Soft and squeaky clean hair. Something has changed in the formula it seems. I colored yesterday morning before work and spent the entire day with my hair in a bun with greasy looking bangs because it looked dirty/greasy. I couldn't wait to get home to wash it. I do have one more kit here and I'm afraid if I keep getting these results I will have to discontinue my subscription. 😟 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLauren- We’re sorry that your recent hair color left your hair feeling greasy and with a residue. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Opposite of what I asked forMy roots ended up orange. The rest of my hair just lost it's golden reddish tones and got darker. I don't understand how you can mess this upso much. I did everything exactly as directed. I noticed the orange right away and wondered why the glaze was purple in bottle. I did not mix anything up wrong. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJustine - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |