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Custom Color Set
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66,637 Verified Client Reviews |
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Not quite sure yetThis was my first time using eSalon. I had my hair professionally coloured at a salon and it didn't turn out how I wanted it (ash brown). When I signed up for esalon, it was recommended that I use a tint rinse to deposit colour back into my hair from the highlights I had. So I did that, turned my hair intensely orange, but I perservered to the actual colour application. Instructions were clear and easy to understand. Rinsing out in the shower made an absolute mess just to warn everyone! But anyway I did that then dried and styled my hair and it's just...meh. The colour is way way way darker than I wanted/hoped for, definitely not ash, more so dark brown. My hair just lacks dimension and looks blah. I'll wait and see how it fades our, but probably won't continue with my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
OrangeColour did exactly what I didn't want it to do and my hear went Orange. I mentioned this and they suggested a fix with a blue neutraliser which I agreed to and never heard anything afterwards. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKeith I. - We’re so sorry you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Pink!!Instead of a slightly reddish medium blond, it is bright pink!!!! So much work went into getting rid of it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYelena - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
DisappointedI was so excited to get my new color. I have had trouble in the past with my grey hairs turning pink instead of auburn, so I thought I would give this a try. I followed the directions on top of already coloring my own hair fir the last 30+ years and it didn’t turn my grey hair pink but it barely covered my grey hair. I really hope we can get this figured out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DISAPPOINTEDFirst of all, I really like how gentle the product feels on my hair-the color, and the shampoo and conditioner do not feel harsh at all. I also don't feel the need to add an extra intensified hair conditioner just because I've colored my hair. I changed the formula from a demi-permanent formula to a permanent one and changed the color (I thought)-requesting a little more gold and mahogany. I was hoping that it was going to be a darker and richer color. Instead it barely looked as though I had even colored my hair, except for the covering the gray (which is a good thing). However, I noticed that I was sent a 20 volume developer instead of 10 like the last time, which would have made it more rich and darker looking. And now, I am already showing gray roots sooner than I normally do. (which is normally early anyway) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
nice colourmy hair colour looked great and the shine and condition of my hair was amazion its just a lot to do what with mixing the left over stuff over stuff 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnne L. - Thanks so much for your feedback! We are so happy to hear that you are loving your customized eSalon color, and your smooth results! We have been in contact with you via email to discuss your next color application. Please keep an eye on your inbox for more details. |
MY FIRST TIME: "Custom" Blonde. SO DISAPPOINTED!!I decided to try eSalon because my daughter kept telling me about how harsh the "cheap" Revlon and/or Loreal haircolor I used was and how I would ruin my hair. So when I saw the ad and reviews for eSalon, it sounded perfect. Answering the questions with colorist (c ompleting questionnaire) I explained that I needed to cover my white/gray roots, and came up with "Medium/Golden Blonde" which was the closest to my current hair color (or so I thought). I was so excited to think that I wouldn't have to keep changing brands and colors, trying to achieve a certain look. I was so sure I'd be doing this forever; I even Splurged and bought the Color Tools kit with the bowl, brush and hair clips. And I also, purchased the Protective Cape and the Hair Tint Rinse. What happened after carefully watching the videos and following the steps to color my roots was: My Gray hair turned out a dark, Reddish-Brown and my White hair is almost Orange! My husband had a good laugh and I cried. Not only is the color awful, but all of my hair feels So dry. I am honestly really shocked! I expected the results to be so much better. Especially the dry hair result, even with the "cheap stuff " my hair feels nice right after coloring. Obviously this is not the hair color for me. It breaks my heart. I was really counting on this working out. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Left lots of yellow, not ashy blonde tones.This color turned out to be more sunshine yellow than ashy blonde. Most days it look like an egg yolk shade. Any tips? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalia - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Good price at first then was way more $.Color faded fast, and didn’t cover grey for long at all. Like I said it’s a good price to lure you in then, way too expensive. Could never get the color right for me either. I just decided to have it professionally done, and I’m HAPPY with the color and everything! I’ll leave my coloring to the professionals. Cape and dye kit worked great... Oh and my hair was not shiny at all. Ordered twice, just to make sure it wasn’t something I did, but got same results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoline - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
PRICE JUST KEEPS GOING UP!i LIKED THIS SYSTEM WHEN THE PRICE WAS REASONABLE - NOW IT SEEMS EVERY ORDER HAS A PRICE INCREASE. I CAN GET THE SAME COLOR COMMERCIALLY FOR ABOUT HALF THE COST AND ITS FINE - GOOD COLOR, LASTS JUST AS LONG, DONT HAVE TO PAY SHIPPING. I JUST DONT FEEL THIS IS THAT MUCH BETTER. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean - We’re truly sorry that our pricing did not meet your expectations. We take our clients' feedback to heart and continue to improve our products, services and costs each and every day. We hope to continue helping you find hair perfection! |