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Custom Color Set
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66,689 Verified Client Reviews |
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The color came out black on my ends and my roots were redIts was as good as the store bought ones for 2x to 3x the price 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Mahogany redI don’t color my hair often since I have little gray. And when I do, I dye it myself at home (typically soft black). My 50th birthday is coming up so I wanted to have a big change and go with mahogany red. I felt that my best results would be to have my hair colored professionally. And thus I came to eStudio Color Studio. My experience over all was pleasant and welcoming. The salon is beautifully appointed and clean. My colorist was polite, professional and quite helpful. We discussed my wishes and she explained that she couldn’t give me a lighter shade of red given my dark base. I told her that this was perfect as I wanted a dark shade of red. I showed her some internet pics and said that I wanted “Mahogany Red”. After two hours of processing, shampooing and styling, I was ready for my results. My hair looked beautiful, shinny and nicely styled but it wasn’t RED! My hair looks soft black which, I could have done myself at home!! 😩 I was tired and hungry at that point and the only thing that I managed to say is that it looked too dark. The colorist said that I could go back and get a “light set” at my next appointment which may give me more of a red hue. My mom was with me at the appointment and on our way out she said “I heard you ask for Mahogany Red but I just don’t see it, maybe in the sunlight??!” But no, not in the sunlight either. And to add insult to injury, we ended up having to pay $7.00 for parking, even after the validation!!! ☹️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAurora - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Nice, gentle colorEasy to follow instructions, gentle on hair but I’d ask for more gray coverage next time. I will try it again. Happy w/ all else! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNikki - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Fading very fastLoved the product and the color. Fades within a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
ColorI love what colorist does.. I'm very picky about my hair and so far they have listened. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicki - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Purple tone - no purple at allOrdered the purple toned hair color. Did a test strip and loved it - purple color came through and looked great after rinsing and drying it. Colored my whole head and no purple - no tone - know have a brown with reddish tones, which is an okay color, but not what I wanted, but product is easy to use 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Sticky/ waxy residue is extremely frustratingI have been using e-salon for over a year now. I really like the custom color; I have medium, ashy, brown hair that tends to become brassy with store-bought hair color so when the e-salon colorist added enough ash in my second order the color was almost identical to my natural hair avoiding undesired brassiness and giving me soft and shiny hair. The gray coverage is also excellent (I am in my early 30's but have had grays since 19 so I know the deal!). Anyway, for all these reasons I put up with a big inconvenience: having to wash my hair at least 5-6 times to get the sticky/waxy residue off my hair. I initially contacted customer service and they suggested to use bicarbonate and to rub my hair with some of the product left in the bottle immediately before washing my hair but that only reduced the # of washes from 7-8 to, as I said, 5-6 times. It has become extremely frustrating to spend so much time, effort, shampoo and water just to color my hair (especially during this time of the year where it grows like crazy) so it does not make sense for me to continue using it as much as I like the other features. I also wonder if the color would stay even longer if I didn't have to wash my hair that many times the first day I apply the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsArianna - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Dark but vibrantFirst let me say I was VERY impressed with the kit. Bravo! Due to extenuating circumstances I could not color right away unfortunately. I’ve colored my hair at home many times but I must say this was my messiest application. Probably mostly my fault. I got color all over the bathroom. I liked the way the color rinsed out pretty easily. The finished color came out darker than I expected so I may try to change that before you ship my next order. The color was nice in that it had high and low lights and it blended well. I would suggest longer gloves lol. I’m hoping after a few washes it lightens up a little and more red shows through. I have only a little gray right in the front of my hairline so I was disappointed when I still saw a few gray hairs after coloring. That was the first place I put color so I’m sure I gave it ample time. Overall I really liked the product. I only gave it three stars though because of the darker than expected color and the few grays still showing. I would, however, recommend eSalon to friends and family. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTwyla - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My new colourI love my new colour your the best 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future. |
I didn’t use the colorI was terrified of coloring my hair because for the first time in so many years it was and still it it’s natural color. I have lots more white hair now. Based on my new color i’d Like more beige in it. Everyone was so helpful & nice my first time around as they are now. 0 of 0 people found this review helpful. Did you? |