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Color Set
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66,934 Verificado Comentarios de clientes |
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Still darkFor two months now, I have requested a lighter color. However, I feel as if it just keeps getting darker. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Incorrect requestColour was so dark it looked black when I asked for chocolate brown. Account is not easy to see where to stop subscription. They just took another £27! So I’ve now had to block payments on my account. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie B. - Thank you for your feedback! We're so sorry to hear that you are disappointed with your hair colour. Your subscription has been cancelled, but we will reach out to you to make things right and have your hair looking is very best. Please keep an eye on your inbox for more details. |
Toooo warm!!!I need more cool tone, again took warm! Deepest are ok. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosOlga M. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Ordered soft blue black, turned my hair red.Did cover all my grey. At least the refunded some of my money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJocelyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Want to cancel order as of todayI would like to cancel my E Salon order as the hair dye did not adhere to my front middle and back hair… Evidently this product is not strong enough for my hair… Therefore, please cancel ordering any more E Salon product. I will pay for the initial order, but I’m not interested in purchasing any longer. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Worst thing ever!I have no idea what Im going to do! I had strawberry blonde like hair. I wanted to lighten it and add some color to it. Girl, it is egg plant purple. I have followed instructions exactly as they were given. The only way to fix it is to have it professionally done. I can't afford that!. Im looking into what my legal charges. Maybe. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not fire engine redMy hair turned out more maroon than fire engine red 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not receive brushThe package did not include the brush application so results were not that great. I also preferred my previous color. I had to redo that this time and did not get the same color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTerry - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Left on too long?The instructions caused my stylist to leave the color on for what I believe is an extra 15 minutes. She paused after the first 15 minutes to work on another customer, left my color on for 15 minutes, then mixed the developer and put the color on for another 15 minutes. I read the instructions to mean NO additional 15 minutes in the middle: 20 minutes for the first bottle, which included 5 minutes to mix the second bottle with its developer, and then immediate application of the second bottle for 15 minutes. My hair looked almost black. Was I right? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane - We’re truly sorry that your color was too dark. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details. |
A little disappointedThe picture shown the color I ordered to be a lot light than it was, it pretty much matched my own natural hair color. Its just turned my hair a slight red color not lighten it at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah N. - Thank you for your feedback. We're so sorry to hear that you are disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly. |