JUNIOR MARKETING ANALYST
This position is responsible for assisting in the creation and optimization of marketing campaigns for eSalon. Responsibilities include providing campaign reports & analysis for continued growth of marketing customer acquisition efforts, as well as creative testing, audience segmentation and bid management.
Requirements:
BS/ BA required.
Strong analytical & critical thinking ability.
High proficiency in Microsoft Excel.
Strong ability to work with and analyze numbers.
Data driven.
Online marketing experience preferred.
Creativity and initiative in solving problems.
Excellent written and verbal communication skills.
Ability to prioritize and multi-task.
Energetic, proactive, self starter.
Attention to detail.
Team player.
Responsibilities:
Monitor day to day campaign performance.
Update and maintain daily reporting.
Identify areas for improvement and help implement changes to improve performance metrics.
Assist in creating and managing ad campaigns.
Perform any related administrative and operational functions.
Communicate campaign results to management.
Compensation and Benefits:
According to qualifications.
All full-time employees are eligible for a company subsidized health insurance plan and 15 days of personal time off per year.
Location:
Position is based in Culver City, CA.
Applicants:
Please reply to this posting with resume and cover letter.
PUBLIC RELATIONS MANAGER
Position is responsible for raising company profile and reinforcing
eSalon’s position as the first and only business globally to offer custom
hair color solutions to the mass market. Generate editorial coverage in
all available and appropriate forms of national and regional consumer,
women's, beauty, business & technology media. Additionally, position will
focus heavily on creating compelling content/pitches for distribution in all
forms of digital media, including online outlets, blogs and social media.
Requirements:
BA/ BS required.
3 to 5 years of solid PR experience in beauty industry on client or agency side.
Strong knowledge of the beauty industry, and the beauty, fashion and consumer press, both traditional and on-line. Broad knowledge of competitors.
Professional experience executing integrated PR campaigns.
Agency background not required, but a plus.
Excellent written and verbal communication skills.
Strong Interpersonal & influencing skills.
Creativity and initiative in solving problems.
Ability to prioritize and multi-task.
Energetic, proactive, self starter.
Attention to detail.
Team player.
Responsibilities:
Raise the visibility of eSalon in top tier Beauty, Business and Technology press in the US and UK markets.
Develop and execute strategic and creative planning of PR campaigns & projects in collaboration with Management.
Cultivate and develop productive relationships with online, social and traditional media contacts.
Manage media outreach for news, features, executive profiles and related coverage.
Manage traditional editor and blogger outreach, channel management, events and tracking.
Develop creative content strategies and pitches to communicate theeSalon story externally.
Monitor and analyze process and reporting tools ( events, clippings, reviews, ROI).
Management of sampling to journalists/bloggers.
Develop and manage PR budget.
Ensure eSalon is represented at all relevant tech, beauty and business events.
Compensation and Benefits:
According to qualifications.
All full-time employees are eligible for a company subsidized health insurance plan and 15 days of personal time off per year.
Location:
Position is based in Culver City, CA.
Applicants:
Please reply to this posting with resume and cover letter.
VISUAL DESIGNER
eSalon is looking for a Visual Designer for various design projects. The position requires experience with web design, graphic design, print, and email campaigns, as well as, a basic understanding of HTML and CSS.
Requirements:
3-5 years experience in web/graphic design
Experience and proven track record of successfully implemented design work
Self-starter, with strong initiative and the ability to thrive in rapidly changing/growing environment
Exceptional project management skills, attention to detail, ability to manage multiple projects
Basic understanding of HTML and CSS
Excellent written and verbal skills
Strong creative intuition on messaging and designs that resonate with consumers
Responsibilities:
Create and design multiple variations of email campaigns based on targeted demographics
Design and iterate on current and future website and graphic designs
Create and design various print projects
Edit and implement HTML and CSS for email campaigns
Compensation and Benefits:
According to qualifications.
All full-time employees are eligible for a company subsidized health insurance plan and 15 days of personal time off per year.
Location:
Position is based in Culver City, CA.
Applicants:
Please reply to this posting with resume and cover letter.
CUSTOMER SERVICE REPRESENTATIVE (Bilingual - English/Spanish)
eSalon.com, is hiring full-time Customer Service Reps to provide outstanding customer support to its rapidly growing client base.
Requirements:
California Cosmetology license (preferred but not required)
English and Spanish fluency.
Excellent oral and written communication skills along with strong organizational skills.
Patience and the ability to work with others in a fast paced environment.
Superior interpersonal communication and listening skills.
Prompt problem-solving skills.
Ability to remain calm and respond in a friendly manner under pressure.
Comfortable with technology, wants to learn more and multi-tasks with ease.
Comfortable with written language not only in crafting responses but also in accurately interpreting the true requests of clients.
Fast and accurate typing, spelling, grammar and word choice.
Prior customer service experience in a contact center.
Knowledge:
Windows, Microsoft Word/Excel/Outlook/Access
Familiarity with the Internet, various browsers and email.
Well-versed in the use of search tools, browsers and online technology that will link customer service representatives with customers.
Responsibilities:
Provide clients with responsive, accurate information to inquiries (hair coloring questions, hair care, ecommerce, billing, package tracking, etc).
Troubleshoot problems.
Answer inbound phone calls.
Make outbound calls to customers.
Reply to a high volume of emails.
Coordinate communication with other departments for follow-through on technology related issues or order preparations.
Compensation and Benefits:
All full-time employees are eligible for a company subsidized health insurance plan and 15 days of personal time off per year.
Location:
Position is based in Culver City, CA.
Applicants:
Please reply to this posting with resume and cover letter.
CUSTOMER SERVICE REPRESENTATIVE
eSalon.com, is hiring full-time Customer Service Reps to provide outstanding customer support to its rapidly growing client base.
Requirements:
California Cosmetology license (preferred but not required)
Excellent oral and written communication skills along with strong organizational skills.
Patience and the ability to work with others in a fast paced environment.
Superior interpersonal communication and listening skills.
Prompt problem-solving skills.
Ability to remain calm and respond in a friendly manner under pressure.
Comfortable with technology, wants to learn more and multi-tasks with ease.
Comfortable with written language not only in crafting responses but also in accurately interpreting the true requests of clients.
Fast and accurate typing, spelling, grammar and word choice.
Prior customer service experience in a contact center.
Knowledge:
Windows, Microsoft Word/Excel/Outlook/Access
Familiarity with the Internet, various browsers and email.
Well-versed in the use of search tools, browsers and online technology that will link customer service representatives with customers.
Responsibilities:
Provide clients with responsive, accurate information to inquiries (hair coloring questions, hair care, ecommerce, billing, package tracking, etc).
Troubleshoot problems.
Answer inbound phone calls.
Make outbound calls to customers.
Reply to a high volume of emails.
Coordinate communication with other departments for follow-through on technology related issues or order preparations.
Compensation and Benefits:
All full-time employees are eligible for a company subsidized health insurance plan and 15 days of personal time off per year.
Location:
Position is based in Culver City, CA.
Applicants:
Please reply to this posting with resume and cover letter.
HAIR COLORIST
eSalon.com is looking for a Hair Colorist/Stylist to join its team.
This position is ideal for someone who loves hair color but is looking for a change of scene from the salon environment and move into a stable office environment. You’ll be using your coloring knowledge on a daily basis to assess client's individual color cases online & create formulations, but won't be required to do hands on color application.
Requirements:
Extensive coloring experience - preferably 5+ years
In depth understanding of color formulation
Highly motivated & energetic
Excellent verbal and writing skills
Flexible, able to work in fast paced, high growth environment
Responsibilities:
Oversee and create haircolor formulations based on client's hair profile and comments
Matching client's desired haircolor and expectations to encourage repeat orders
Proactively build effective working relationships with colleagues to ensure best customer outcome
Be a team player with entrepreneurial spirit
Open to new ideas, listens to others and objectively considers other ideas and opinions
Analyses information and facts to make informed decisions
Collaborates with other departments and seeks further advice and guidance when required
Compensation and Benefits:
According to qualifications.
All full-time employees are eligible for a company subsidized health insurance plan and 15 days of personal time off per year.
Location:
Position is based in Culver City, CA.
Applicants:
Please reply to this posting with resume and cover letter.
