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Custom Color Set
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66,772 Verified Client Reviews |
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Not good this timeI have used e salon before and was very pleased. However this time it made my hair so dry it was like straw. I am a very disappointed customer and will not use again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My first & second shippment was the perfect color.The color are fantastic, but for some reason my last order contains much red in it. I was disappointed after the coloring. I am to sick to report this matter at present. i had major back surgery. Please do not change my formula. Thank you. Recommend to anyone who wants a good hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDoreen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Did not cover gray color fades out in 3 weeksSo much for the professional color matching. It only last for 3 weeks. As for first time buyer I was suppose to have free shipping was charged I'll stay with store bought hair color that lasts I do not recomend esalon 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Good hair color, Horrible customer serviceI have been using e-salon for about a year now. For some reason I did not get my order sent to the same mail box I have used for a year now. I called e-salon and they would not re mail my order. Instead told me to go to the post office because it could not be safety left at the same mail box it was sent to before for a year. This never happened to me before. Chewy.com just re sends the product and does not make you feel like a criminal. It is one box of hair dye...they have lost me as a customer due to being treated rudely and because I can’t depend on getting my order from them now anyway. If you live at an apartment, save yourself the trouble and do not use e salon bc you may not get your order. Bc apparently appt mailboxes are not safe and they won’t leave it in front of your door either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Too copperyLeft my hair with tones 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
PerfectionThis color was absolute perfection. My first selection was a little too dark. I sent an email with a color change and my colorist took the info and created the exact color I was looking for. My hair feels and looks so healthy and shiny. This product is excellent. I will never buy hair dye from a drugstore again. Customer service is excellent and quick to respond and react! 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKristi - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
colorgetting closer to the perfect color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLydia - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
FabulousRecently amended my colour - great results! 0 of 0 people found this review helpful. Did you? |
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Overall great color and grey coverage!Overall great color and grey coverage! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeredith - We're so happy to hear that you're enjoying your color! We truly value your feedback and look forward to hearing from you again in the future. |
Great grey coverageAmazing color, left my hair soft and shiny. Covered grey hair wonderfully. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGillian - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |