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Custom Color Set
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66,772 Verified Client Reviews |
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Great color, problems with resistant grayI left it in the length of time recommended. Color seems to fade from gray or white hair faster. Maybe I should've done all over color since the formula was changed to solve the resistant gray coverage. I like the color, get a lot of compliments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenna - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
my dark roots didn't need black coloring...My dark roots didn't need black coloring. I am trying to darken my damaged colored hair by a hair dresser this summer, when she lightened it (I wanted to go a medium to dark reddish, SHE wanted to try something fun. I've never been a blonde nor will I ever want to be one!). She's Not my hairdresser anymore and she did try to correct it three times. Every time I color it, it comes out shoe polish for the first two weeks, finally looks better for a week, then begins to fade again to a reddish pink (bc of the bleached out damaged hair). I'm pulling my hair out-literally from the stress of the last three months and ready to shave it (took 2 1/2 years to grow it this long) and start from scratch!! I've tried three batches of eSalon. I need H E L P ! ! ! ! 0 of 0 people found this review helpful. Did you? |
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Has hints of red and fades to redThis "custom" color is like all of the other medium brown hair colors I have tried. It has undertones of red (which I'm trying to avoid) and fades to red in the sun or after a few weeks. It is the most drying hair color I have ever used. The Tinted Love product did not help to maintain the brown color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
THIS IS NOT WHAT I ORDERED!I ordered a BLUE BLACK color. I got a RED undertones coloring! I WANT A REFUND!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
It was not the color that I expectedThe color was not what i expected. It is an ok color, however, it did not cover my grey hair, and I really do not have that many of them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKenna - We’re sorry to hear that your hair color did not cover your gray as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
error in colorInstead of the color changing to brown, it is now a light auburn. I can live with it, but I am a little disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Easy to useColour was better than expected. My hair felt in good condition other colouring products leave it feeling dry and brittle. 0 of 0 people found this review helpful. Did you? |
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Fab!!!I love love love my new hair colour!! The whole process from the ordering to the application was great! The help that I received from my personal stylist was fabulous, I didn't know how to go about covering my old highlights but she helped me get the exact colour that I was looking for. My hair feels and looks great !!!! 0 of 0 people found this review helpful. Did you? |
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Gentle on HairFor the first time using this product it appears good on fine hair. Having gone to a Salon for my color it was a challenge for me to do my own color. I would like to have had more coverage on the "white" coming through at my temples. 0 of 0 people found this review helpful. Did you? |
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PerfectYou have been spot on with the small "tweaks" to the formula. Many thanks! 0 of 0 people found this review helpful. Did you? |