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Custom Color Set
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67,076 Verified Client Reviews |
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Way darker!The color I choose was a dark chocolate, the color I got turned out black and dull. I followed instructions to a tee. 😢 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Five starsColor was great. Instructions were clear for a first timer. I really like the results and the cost compared to a salon. 15 of 17 people found this review helpful. Did you? |
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Simply BeautifulI am so happy I decided to try eSalon, I was on the verge of just giving up on hair color, I love my hair color, and so very grateful and happy that the stress has been eliminated to have the perfect color every time, thank you for the great quality and service. 11 of 15 people found this review helpful. Did you? |
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Amazing color set!This color is really amazing, the blonde toner is perfect and it matches really well with my red roots. I attach a photo! 1 of 1 people found this review helpful. Did you? |
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First time customer- love itColor is what I expected and my hair is soft and natural feeling. So affordable too. 1 of 1 people found this review helpful. Did you? |
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Repeat customerI have always done my own dye I bought it at Walmart or CVS L’Oréal blonde lightest blonde but never did it turn out like E salon has my hair looking seriously everyone thinks I went to a salon ty e salon!! 0 of 0 people found this review helpful. Did you? |
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I’m pretty upset my hair looks like shitMy roots are a different color from the rest of my hair wtf is that about? Everything was so nice up until I washed it out and it dried. I have never in all my 20 years dieing my hair have I ever had this problem! I won’t be ordering this again infact I have to do spend more money to go get my usual from Sally’s and do it again the way I normally do because unfortunately this was not good. The color is awful and my true w 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBreeann - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Wrong colorI've been ordering color for awhile and haven't had any issues until now. It lifted me instead of depositing. I feel like someone mixed something wrong. I Contacted them to let them know and the response I received was basically they think it was mixed right. I guess what I would have liked for a response would have been a simple Sorry and how can we help fix things? I'm left to figure out now how to fix my hair! At this point I'm good with that because I no longer trust them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe are so sorry to hear that your latest hair color application did not turn out as expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Color was perfectThe color was great but I find my hair is very dry after using this color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKate - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear your hair was dryer than expected after applying your color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Still have graysProduct didn’t cover any grays, my roots look awful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |