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Custom Color Set
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67,063 Verified Client Reviews |
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Lovely colourAsked got my colour to be slightly changed after my first order and the colour is now perfect. My hair feels in great condition, the shampoo and conditioner that comes with the colouring set leaves my hair feeling soft and silky. 1 of 1 people found this review helpful. Did you? |
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Color lasted only 10 days!!I ordered black hair color. Thats what I got but after 10 days the color faded to medium/light golden brown. Not a happy camper!!! Will not use this product again!! 5/7/23 - Maggie, one of the colorists, emailed me last week. We discussed the quick fading, and she corrected the issue. So they are shipping another set of coloring. I will let you know if this works. Thank you Maggie! 0 of 0 people found this review helpful. Did you? |
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Orange - my hair ended up orangeMy color was supposed to be a strawberry blonde. I've used other hair color which gave me that color. This just made my hair orange. As unnatural as can be. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsB.C. - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Didn’t cover gray enoughI wanted the color a slight lighter. Since I purchased the formula without ammonia it didn’t cover the gray as well. After a week the gray is showing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerry - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not what I wantI want my gray covered better and my color lighter 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaige - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Great colourReally easy to use not messy and you get loads your hair is very soft and shiny afterwards 2 of 2 people found this review helpful. Did you? |
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Remember Quality Products & Good Old Customer Service?Ladies, this is it! Good Product & Good Old Fashioned Customer Service! * I love the Product (Custom Color) and this company actually has people; YES I said PEOPLE! That answers the phones! They are kind, POLITE, Professional, & Knowledgeable. What?? you say, can't be true...but it is true! I just ordered some new hair care products, I will get back to you all after I try them. Thank you for reading this! Karen S 2 of 2 people found this review helpful. Did you? |
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Best advice everAfter I talked to my color lady and she told me I could strip old color out with dawn dish liquid. The color now looks amazing. I love their product. 1 of 1 people found this review helpful. Did you? |
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You nailed it!I love my hair color!! Thank you for adjusting it for me, you did exactly what I wanted!! I’m so happy! 1 of 1 people found this review helpful. Did you? |
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To the hilt!Soft golden brown, soft hair, no obnoxious odor. Good gray coverage. Perfect. 1 of 1 people found this review helpful. Did you? |