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Custom Color Set
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66,772 Verified Client Reviews |
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I ordered to dark I will need to lighten a shade or so.I received the color I requested. The color brightness on my computer must have been off. The brown I ordered was darker than I like. On my next order I will order a lighter shade of brown/copper highlights. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color great, but it smells real bad.Color great, but it smells real bad. Like old fashion salon with grandma. 0 of 0 people found this review helpful. Did you? |
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As DescribedColor turned out as expected and products are easy to use (except having a third hand would help to see the back better) 0 of 0 people found this review helpful. Did you? |
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Good color, exactly what I wantedVery strong smell, not like another brand I use, that has a very pleasant smell while you wait. I got a little light headed sitting in my tiny bathroom lol but overall a good product! Worth the try for sure 0 of 0 people found this review helpful. Did you? |
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Not happy reallyI asked for a much darker colour yet a light blonde was selected. I expressed concern about this and was told that my instructions had been followed. Unfortunately I have just coloured my hair to get only a slightly different blonde. First time I've had issues so I will give another chance to get it right and if not I'll cancel the plan 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Stefanie! Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our members has sent you an email to get this resolved for you. We appreciate you reaching out! |
Very unnatural color even with my concerns noted and pictures includedI colored my hair yesterday evening and although the quality of the product is fine. My hair feels great and the instructions were clear and I followed them exactly. However, my hair is a terrible color of red red. IT looks incredibly unnatural and I'm so upset. I even sent pictures of my hair when I placed my order and indicated I was concerned that the available choices of colors I was given were not 'light', 'natural' or 'coppery' enough and thought they were too dark. I look like a clown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Kimberly! Thank you for reaching out to us! We are sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. We have reached out via email and will be reformulating your custom color to better suit your needs. Thank you again for your feedback! |
Love the idea...I love the idea of the eSalon concept but, after doing my hair today... just had a revelation that I, could have done this with drug store bought hair care. I was soooo excited when I first received my box yesterday. Washed hair night before as suggested, used 2 bottles due to my long hair. After putting in the color especially made for me... noticed no difference from my previous color that I had used to dye my hair with from drug store bought. I didn’t proceed to highlight my hair because, I’m afraid that I might just ruin my hair and end up spending more money to repair my long locks. No way. Anyways, that’s just my own opinion. Everyone is different and maybe it worked for someone else. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Wrong colorI wanted a darker red/copper color and my hair turned out brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJazmine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
New hair color FABULOUS!This blend was perfect! I love the mahogany red highlights and the darker brown. YOU ARE AMAZING! Thank you so much for the best coloring as we get into the fall season. ESalon Rocks! 0 of 0 people found this review helpful. Did you? |
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Great products!Happy with overall color. My roots and scalp turned more reddish. Did I perhaps leave it on too long? 0 of 0 people found this review helpful. Did you? |