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Custom Color Set
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67,076 Verified Client Reviews |
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Way too lightThe highlights were too light to blend both my color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKylie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Perfect colorEasy to use and yet great salon color results! 3 of 3 people found this review helpful. Did you? |
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💯 NOT the color I requested.This color COULDN’T be more wrong. I even sent a picture of the EXACT color I wanted. Do NOT recommend. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t come out the color expectedI dyed my hair 4 days ago with the kit and I was really excited to see my result and I was really disappointed. I see little to no changes. I most color i see is probably on my front hair line. I actually waited 15 minutes more passed the suggested time to wash off do the next step. I don’t know what else to say but this color kit give me the same result as the box color I can buy at any store. Probably will not be continuing this subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThuy - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
wrong colorwrong color and doesn't cover gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Perfect colorI was nervous about changing the color I have been using for so long, but it turned out to be a perfect change. Thank you 1 of 1 people found this review helpful. Did you? |
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Really likeReally like my demi colour will be ordering again as I have only just joined, I am finding the service very professional and happy with the care to detail and communication receiving 1 of 1 people found this review helpful. Did you? |
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I love the colorI love the color! It was easy to use and I like how it turned out. 1 of 1 people found this review helpful. Did you? |
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GorgeousGreat colour. So simple to apply. Brilliant instructions Smells amazing too. 1 of 3 people found this review helpful. Did you? |
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CopperThis my 3rd or 4th time using esalon. Same color but this time the Color is a little different. Still good but different 0 of 0 people found this review helpful. Did you? |