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Custom Color Set
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67,063 Verified Client Reviews |
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I am thrilled with eSalonI thought I'd written a review ages ago, but now I see it isn't there. Just want to say that I am delighted. Not only is the color great, but it is gentle. Usually I have an itchy head the night of coloring - not with this! Secondly, the customer service is amazing. And the flexibility is brilliant. Not only did I get an adjustment that was totally PERFECT - but - even more amazingly: I was in the UK when my order was due, and they sent it to me in the UK! Given that I spend a lot of time in the UK, this is beyond great. It means that I can get my color wherever I am. SO - THANK YOU! 0 of 0 people found this review helpful. Did you? |
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EXCELLENT COLOR AND SHININGI pay big bucks at the salon to do my hair and I was scared to do it myself. I love the color and how shiny the hair is. Beautiful color. I still have to learn how to cover the sides where it is gray, I tuck behind my ears and I was afraid to use too much and have stain on my face. It did not have a strong smell. Very easy to use. Very pleased. 0 of 0 people found this review helpful. Did you? |
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Just what I wantedI sent my “hair specialist” a message regarding what I wanted for my next order. She responded promptly and gave me some great advice. A couple of weeks later when I received my color, it was exactly what I wanted. I’m excited about my process getting to a lighter shade! 0 of 0 people found this review helpful. Did you? |
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ColourExcellent colour looks like my natural colour 0 of 0 people found this review helpful. Did you? |
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Love the colorI have now been using E-Salon at Home coloring system for many months now. The color lasts a long time, and my hair is not damaged or dry. I highly recommend this. 0 of 0 people found this review helpful. Did you? |
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Excellent colourThis time round my colour is fab only done it yesterday but great it covered evenly thank you 0 of 0 people found this review helpful. Did you? |
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no gray covered!!!!I am frustrated!! I have mentioned to you guys about the color is good but the gray does not get covered!! I have washed my hair three times and stepped outside today and my Husband said to me. Your gray is due for a color. It's not what He said, it's what didn't get covered!! If I can't get good coverage I'm going elsewhere!! I am out $25.oo plus with the thought that I can't trust that my hair has to be colored every other week... Joan Miller 0 of 0 people found this review helpful. Did you? |
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Too greasyvery grease and hard to wash off Also the grey coverage only last a week 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Difficulties for Disabled!!!!!When ordering for the first time I was unaware of what would be required as regards to doing the ROOT COLOURING BEFORE THE REST OF THE HAIR to match up the colour. Having the disability I have, unfortunately I am NOT able to do this. If you had of had details written down BEFORE a person joined, explaining the necessary first steps, then I would have known your product was not okay for me to use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela- Thank you for your feedback! We are sorry to hear that you were disappointed in the instructions received with your custom color kit. The instructions sent are included to ensure the most even color results, however your application can be adjusted or changed with the understanding that the results will not be perfectly ideal. We will be reaching out shortly to further discuss your instructions and application. Thanks for reaching out! |
Not enough purple colorIt wasn't purple enough just looked black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiana- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |