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Custom Color Set
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67,076 Verified Client Reviews |
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ResponseI've emailed about the color and never received a response. It makes me a little nervous to order again. I would love to give it another chance but not hearing back about the issues makes it hard 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErica- Thank you for reaching out! Upon reviewing your account, we were unable to locate any color feedback or adjustment requests from you. We are always happy to work with you to adjust to better suit your needs. We will be reaching out shortly! Thanks for choosing eSalon! |
Did not workI tried this hair colour for the first time and it didn't work. I followed the steps closely and my hair looks exactly the same as it did before the colour. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I would have pickedI received a dark brown color the first time after saying I didn't want to go darker. The second shipment had a medium ash mahogany with red in it. I tried it and it didn't look great with my skin tone. I went to my hair stylist and had it adjusted. Nothing wrong with the product, but not a fan of someone picking my color online. It also smelled terribly strong compared to products I have used from Sally's or the salong. The WORST part is not being able to EASILY cancel an auto shipment and having to go to my paypal to do so. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi- Thank you for your feedback! We will be reaching out shortly via email to further discuss your color and account. We appreciate you reaching out! |
Wrong colorI ordered golden black and my roots turned black like expected, but the ends color was mixed more golden than black and now I have black roots and the rest brown. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDestinee- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Wouldn't recommendOverly complicated to apply, took ages, made a mess of the shower when I washed it off and not the results I wanted. I've had much much better results from shop bought hair dye that I've always used previously which is so much cheaper! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSophie- Thank you for your feedback! We are always happy to adjust to better suit your needs if we are able to and to provide tips and tricks for your application. Our team is always happy to help. Feel free to reach out to [email protected] if you need any assistance! |
Perfect ColorThis is my first time using esalon. I have tried a couple of places to get the hair color I wanted; they were either too light or too dark even when I used their online stylist. Some did not cover the grey completely. I don't have to look any more. The color was perfect! The coverage was perfect! Price awesome!. I am going to try the highlight kit next time. 0 of 0 people found this review helpful. Did you? |
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My hair colorLove the color 0 of 0 people found this review helpful. Did you? |
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Personalized ColorI'm so happy with the results from my first order. My very, very fine hair feels and looks perfectly natural. I've had the color in for about a month now, and it hasn't faded or turned brassy at all. I was considering going a little lighter...but I've honestly fallen in love with the color now. I don't have many greys, but enough where I wanted to go blonde to blend them in. This color has really done the trick. Thank you! 0 of 0 people found this review helpful. Did you? |
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Lasting gray coverageThis custom hair color covers better than any off the shelf box. I have resistant gray hair and this color covers like a dream. I used dark golden mahagoney. My hair dresser told me that if the color lasted it was worth the money. She was right! 0 of 0 people found this review helpful. Did you? |
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rich natural colorI love this color, it doesn't fade and looks rich and shiny. 0 of 0 people found this review helpful. Did you? |