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Custom Color Set
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67,076 Verified Client Reviews |
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Horrible residue left in hair...but great colorNow on my third color set from eSalon -- and having been relatively happy with the past two -- there is something horrible going on with this batch. Despite rinsing until the water ran clear and then shampooing/conditioning, I now have a horrible waxy, greasy substance on my hair. What is going on, eSalon? Editing my original review to say that despite the issue with trying to remove this from my hair, this is easily the best color (the actual color) that I can find outside of a salon. Giving it one more try and hoping that the rinse-out process goes more like my first two batches! 0 of 0 people found this review helpful. Did you? |
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Color is beautifulColor is great but I am losing chunks of hair. Do you know why? 0 of 0 people found this review helpful. Did you? |
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liked the color.I liked the color. It was lighter than I usually go, However , the grey returned on my temples and crown within 2 weeks-despite following the dye directions. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRose- Thank you for your feedback! Hair grows at a rate of about ½ inch per month, and it is normal to see regrowth 2 weeks after coloring. We will be reaching out shortly to discuss your hair/color further. We appreciate you reaching out! |
Very upsetYou've still, not reimburse me for the hair color kits that were the wrong colors or given me a call to correct this! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Horrible turned my hair almost blackThey dont know what they're doing, and after the wrong color was sent they said, oh sorry. You have to get a color lifting process at the salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZoraida- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great colorI love love love the undertones, always makes my hair feel great after I color it. Really just beautiful color! 0 of 0 people found this review helpful. Did you? |
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I'm so glad I gave it a tryI must admit I was very skeptical trying this product. It definitely exceeded my expectations. This is the first time coloring my own hair that the ends actually matched the crown of my head. Now to see how long it lasts. I'm hoping the color remains this vibrant longer that store bought kits. If so, I'm sold on this for life. 0 of 0 people found this review helpful. Did you? |
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Nice staying powerBest color in years for coverage. 0 of 0 people found this review helpful. Did you? |
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I am an 8 year client of esalon and love it!In 2012 my schedule became too busy for salon appointments every 2 weeks and I needed a solution. I sent in my photos and have adjusted from time to time throughout the years but all in all it’s been a real timesaver and I get great results! 0 of 0 people found this review helpful. Did you? |
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You screwed up!First order was ok. A little more time than I usually take, and it was dark. I asked for my next order to be lighter, redder. PKG says dark blonde and mahogany. It is almost BLACK! I hate it, my husband hates it. Makes me look very old, and very pale. I'm sure you've seen women of a certain age dye their hair very dark/black and it looks like hell. Like an old vampire. Don't know how you got lighter and redder out of this mix, well I guess you didn't, huh??! Anyway looks like crap. What will you do to fix this? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |