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Custom Color Set
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66,772 Verified Client Reviews |
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ShippingThe shipping took a lot longer then it usually does. This was my first order from here in about 3 months but it is 3 days late from when it was supposed to be here and still isn’t here and has no new date of arrival. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeghan- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Instructions not followedI have thick long hair. I wrote that fact on my instructions that I would need more product. I was not given enough product to do my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanene- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Leaving hair very dryFirst time it turned out beautiful, shiny & full, second time not so much, the last time it was dry and frizzy. Followed instructions all three times. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSylvia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not what I was expectingMy color didn't turn out how I'd like. I followed the detailed instructions, yet my starting color is still visible. I wanted black but in the light and sun, it's more reddish brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
I did not like colorI requested a shade of red and you guys sent me a dark blond with brown Shades in it or whatever. but it wasn't a red shade at all. To me it was a really ugly color. you guys claim that it's on you if I don't like it. so does that mean you're going to refund the money I paid for the first one.then you charged me for a second one that I didn't want. For one I don't color my hair every 3 months. I do it when my roots get about an inch or so long and sometimes I wait longer. it just depends on my mood. Or when I have the time to do it. but you guys weren't even close to a color that I wanted 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsTerri- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great resultsThank you for updating the formula from my previous order. The color turned out great, and your process is so easy to follow. My hair looks great and feels healthy. Thank you! 0 of 0 people found this review helpful. Did you? |
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Individual attention to detail saved meThis was my first time trying esalon. I was contacted by esalon and told that THEY found a color that would be much better than what I had requested. Thank goodness for that! The color formula that they chose was... PERFECT!! I am very impressed that they actually took the time to look at my photos. 0 of 0 people found this review helpful. Did you? |
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Great colorWith the help of the eSalon support , I was provided with the perfect color. This was my first time coloring my own hair and I had many questions regarding permanent vs. demi permanent. Because I did not want commitment to a permanent color (not knowing how it would turn out) I chose demi permanent and it was EXACTLY what I wanted for covering my gray. The support team is wonderful. Initially they sent me permanent (to best cover my gray) vs the demi permanent (which is what I requested); however, they corrected the the order at no charge. 0 of 0 people found this review helpful. Did you? |
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Got it rightMy husband was my colorist in our first attempt at home hair coloring. He was a champ and a perfectionist. I was tired of paying salon prices. I figured esolan could be the next best option. “ AND IT WAS!!!”. I am a true redhead, unfortunately with age I have had to enhance the red. Y’all know what I mean. I am in week 3 1/2 and the color is still awesome and roots are not in need of any color!! The color that I picked after the questionnaire was just what I thought it would be. Very happy! I am extending the next color to 6 weeks instead of 5, I maybe able to extend it to 8 weeks. I will keep you posted. My husband and I are very excited to color again. 0 of 0 people found this review helpful. Did you? |
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Perfect colorI can’t find the words to express how pleased I am with the color! It matched my hair perfectly!Also, whenever I had my hair done at the hairdresser, there was always some tingling, burning sensation, Not with the eSalon mixture. The personal instructions were easy to follow. The Classic shampoo and conditioner left my hair soft and shiny. I purchased the cape which is excellent quality as well as the classic shampoo and conditioner. Also the accessories, bowl, clips for dividing the hair into sections. The brush for application I think comes with the formula. All salon quality! Thanks so much eSalon, 0 of 0 people found this review helpful. Did you? |