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Custom Color Set
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66,793 Verified Client Reviews |
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Hair colorVery very nice 0 of 0 people found this review helpful. Did you? |
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Roots have been saved!I originally received color that did not color my grays. Then received a package that had leaked dye all over itself, when I received the new color. I finally received the correct color. The team here helped me without question and made sure I was satisfied. The color I have now is perfect! 0 of 0 people found this review helpful. Did you? |
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Still experimenting with the colorNeed a little darker and not send the next order til the end of June. 0 of 0 people found this review helpful. Did you? |
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Color do not last longI have been noticing my color only last 1 wash and fade. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsMarissa - We’re sorry to hear that your hair color is fading faster than you expected. Our colorists are happy to work with you to adjust your next color formulation. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Waste of MoneyThe price of shipping is outrageous! It says 3 days shipping but mine has always been late and my last shipment was over 2 weeks late! Trying to get into contact with customer service is nearly impossible, I couldn't find a contact email on the website I had to google it and so far it's been 4 days with no response. You don't get much colour either, the bottle will only do my roots each time. Honestly go to a hair dresser or coles for bottle dye, this will just let you down. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAlana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Was not happyI tried this 2 times and unfortunately it does not keep my hair black. It dies my roots to my natural color so I am completely confused. I thought maybe I did something wrong but nope. It is not for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
GreatCovers well and hair feels healthy 11 of 12 people found this review helpful. Did you? |
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Just rightThank you for adjusting my color it was perfect this time roots covered very well 6 of 7 people found this review helpful. Did you? |
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PerfectEasy to use, good instructions and great colour ,arriving every 8 or 10 weeks as I wish. 8 of 10 people found this review helpful. Did you? |
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Poor customer service, impossible to cancelI did not use the initial colour I was sent, deciding instead to go to a salon to get my hair coloured. This company auto shipped a second order despite never asking for this. I tried calling to cancel but the line provided was not in use. I tried emailing but have not received a response so I've been charged and received shipment of a second order which I have no intention of using. This is very frustrating. I'm annoyed to be out of pocket but also annoyed at the waste of having to throw this out unused. I would give no stars if possible but unfortunately it isn't. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Michelle! We apologize for any misunderstanding with your Color Plan, and also to hear you haven't been able to contact us. Please check your emails, we got back to you to help you further. |