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Custom Color Set
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66,772 Verified Client Reviews |
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Little bit on dark sideGreat color as always but it was a little bit darker, talked with Zinali and she is amazing listening to my wishlist. Great customer service 👍 0 of 0 people found this review helpful. Did you? |
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Amazing company, amazing result, healthy hairBefore trying e-salon, I tried supermarket hair dyes a few times. Since I had no experience with colors, I thought I had gotten my real hair color, but every time my hair turned into a very bad brown red color. I thought I had nothing to lose by trying E Salon and placed my first order. In the first evaluation, I chose the shades that I thought were my original color. One day later, I received an e-mail from my colorist stating that these colors were too warm for me and that they had prepared my original hair color for me. A week later I received my kit and I tried it right away. I couldn't believe the results. Yes, I had my true natural color and my hair looked soft and shiny, not hard, unlike what I felt after using market dyes. There was no unpleasant smell while dyeing. They are truly gorgeous and from now on it will be only e-salon for me. Thank you very much. 0 of 0 people found this review helpful. Did you? |
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Not thrilledNot sure what I was expecting but I know this isn’t it. It’s very dull and nothing like the picture I sent. Pretty disappointed. 2nd try... still not the color that I wanted. I give up but I appreciate the effort that was put into this. 0 of 0 people found this review helpful. Did you? |
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Fades to odd orangy colorI liked the way it looked fresh. Within a month I was not as pleased. I think I need it a bit darker. I have 2 unopened boxes. I thought I cancelled the automatic shipments,! I had surgery and stayed with friend afterward who would not allow dye in her shower or kitchen sink. I had to go to a professional this week to even get to wash it. They colored, also. do not need ANY MORE. Introductory offer a normal price I pay, the subsequent ones too rich for my budget. I will cancel COMPLETELY if you give me no notice and charge me after the fact of shipments again! I will let you know when and if I wish more product. shipping. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn’t takeMy naturally black hair didn’t take the colour that was sent. Gutted 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Bev! We are sorry to hear your hair didn't take the color. Please check your emails, we got back to you to help you further. |
love the colorI am absolutely in love with the blonde, it's natural and it looks fresh. The application was super easy to handle The things I didn't like is the strong smell and I also had the feeling that it was a little tough on my hair structure. However, I will give it another try before I decide if I'm going to stick with it 11 of 13 people found this review helpful. Did you? |
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Doesn’t hold to roots mostly gray.I still have light roots and now even darker ends!! I no longer want to be using your product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
AwfulJust awful 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I still have gray hairsI followed the step-by-step instructions and my hair came out darker than I expected I'm not happy with this color. I prefer my hair to be lighter. The medium golden just didn't work. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrances - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
DisappointedMy goal is to not have to color my hair every 2 wks to cover up new growth of gray hair. I wanted to go a little lighter in color in order to do this. However I was told this can't be done on previously colored hair. An option I had was to go lighter on roots. So I did. I followed every instruction down to every detail. I was so disappointed to get out of shower after coloring only to find either the color is way too light to cover my gray hair or that the color just didn't work because it looks as though I didn't color my hair at all and I see nothing but all over gray roots. Feels like I completely wasted my time trying this out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re sorry that you were unhappy with the results of your recent order. Your colorist will review your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |