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Custom Color Set
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66,772 Verified Client Reviews |
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The color does not lastThe color does not last. I will cancel my membership. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsErica - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
ColorJust can’t seem to get the color I like. The product does make my hair nice & soft. It’s also very manageable & shiny. I’m disappointed this didn’t work. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
wrong colorit was the wrong color. I have made this will be my fourth time with this note anyways I needed MEDIUM BROWN(5.0) INTENSE PEARL (420) AND PEARL MAHOGANY (5.25) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Nasty orange tonesI ordered light golden blonde and requested no orange tones I applied colour as directed Lots of orangey colour tones Horrible waste of money 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jaqui! We are sorry to hear your color didn't make your expectations. Please check your emails, we got back to you. |
Will not cover grey haitNice Colour but will not cover grey. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenee - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color was just okay.Color was too blah - just a brown without any red or copper highlights. I want to cancel my future orders but there is no place on your website to do! Please consider this my cancellation . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Gray coverageDid not cover gray hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorena - We’re so sorry to hear that you were disappointed by the gray coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
PerfectMy newly adjusted colour is perfect. This is exactly right for me. The red shines through and I’m really thrilled with it. I love the tint rinse as well it really boosts the colour and shine. 3 of 3 people found this review helpful. Did you? |
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Did I really do this myself?I worked with the stylist over 3 months and tweaked the potion a little to get closer to the color I wanted, although I really didn't think it was possible. I've had my hair done by a professional for so many years and when she retired and forced me into the box I started looking like Ronald McDonald. This program and these stylists that work with you actually listen and now my hair is the same color it was when my stylist was doing it. It's also in better shape than it's been in a long time probably since my stylist retired. I am so happy with this product and the color that I'm able to achieve on my own, I could not recommend using this service more. Although I still don't have anyone to cut my hair, I don't need anyone to color it anymore. I am thrilled! 0 of 0 people found this review helpful. Did you? |
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Little bit on dark sideGreat color as always but it was a little bit darker, talked with Zinali and she is amazing listening to my wishlist. Great customer service 👍 0 of 0 people found this review helpful. Did you? |