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Custom Color Set
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66,772 Verified Client Reviews |
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Color Too DarkColor was too dark. When I reached out to ask why it was so different from my first order, I was told my first order had extras that would add on $20-25 per order — which makes it far closer to a salon color cost. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBethany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color was not as I expectedThe color didn’t do anything except make my hair brassy and dried my hair out really badly. Very disappointed since I usually do my hair at home and wanted to give this company a try 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Wrong colorThe color you sent me did not come close to covering my gray and I’m very disappointed. I thought I made it clear that covering my roots was most important. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hair color1st time user - ordered #4913360 - not to happen with color, it turn out to be honey brown not medium brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
box was damaged on arrivalI enclosed pictures of the damage box very dissatisfied considering this was my first order. Sincerely Michelle orcutt 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not as happy as I use to beI loved my product until lately. Doesn't seem to cover the gray like it use to and isn't as much product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMissi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not full grey coverageDidn't like the color and hardly any grey was covered. For the price, I'd expect more 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Martina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Coverage of productThe last couple of times I’ve used your product, I feel the coverage of gray has not been as good. I agree with another’s statement below that it seems like a rinse that washes off after shampooing a couple of times. My last coloring I left on longer than normal…..didn’t do anything at all and I don’t want to damage my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Marsha - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Disappointed!I've been a customer for years and I never really had an issue until lately. The color seams to fade quickly but it also doesn't seem to be grabbing or holding onto the hair it has been applied to. The color now doesn't have that shine to it anymore. I have complained for the last 6 months and have been working with them to get a better color out to me, I have even sent photos with the right color to them. Unfortunately, the color I get back isn't even close and within a week or two has lightened up to a nasty puke Orangie/yellow color. As far as it does not stay on my hair, they just print in my instructions to leave it on 10 minutes longer. I've done that and knew that's not the answer. I will give them one more try and if it hasn't gotten better, I will cancel my membership. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jo - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We sincerely appreciate your customer loyalty over the years and we will be reaching out to you to make this right! |
Started foaming uncontrollablyColor didn't cover gray at all and the bottle started foaming out in some sort of chemical reaction. Definitely don't want that on my head! Made a terrible mess!!! I hate this product! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |