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Custom Color Set
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66,566 Verified Client Reviews |
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Quality product but not the color I wantedThe quality is great. It doesnt stain bathtubs, came with all the tools, two different shades for roots and ends and it left my hair soft, however, after following the directions to the tee and letting my stylist know my current dark color, my desired color did not come out. I picked a copper mahogany on dark brown hair. I got a 20 developer assigned to me. All it did was give my roots a slight red tint and my lighter brown tips a rusty bronze color. If you have dark brown hair, I suggest sticking with the darker colors or bleach it first because they will give you options for red or golden shades that may not come out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color is not consistentEach month the color seems to change. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too harshThe developer fried my fine hair! It’s fly away straw now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlice- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Really good coverageThis did everything it said it would . Very professional and everything supplied which made it a simple process. Left my hair in excellent condition. I would give this a 5 star rating but it will only let me select one star 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle M. - Thank you for taking the time to share your feedback with us. We are so thrilled to hear you are loving our Enhanced Color. Nothing makes us happier than hearing we were able to make your Hair Goals a reality. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
CoverageI thought maybe the first time was user error since I didnt get a full coverage but this time Im sure that I did not have enough color set to fully saturate my hair. I have patches of my natural hair color showing after first wash and sections that couldnt get enough dye on (basically squeezed everything out of the bottle that I could get) I have thick hair that just started to grow past my shoulders so I need more color next time or I need to cancel since im not satisfied with the coverage again. Love the color that I did manage to get on some parts though.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAvery - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Good coverageIt's all right 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- We're so happy to hear that you're enjoying your custom color! We truly value your feedback and look forward to hearing from you again in the future. |
Not idealMade my hair darker, and the root area was more golden. I was originally looking to lighten my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Colour Still darkI reqested The colour to be lighter and it still gave me the same result 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShorouq- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Super brassyToo much warmth, followed directions exactly as described. More red than blonde. I even expressed my concerns about too much warmth beforehand. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
TextureI am satisfied with the color. My concern is that it gave my hair a somewhat rough and plastic feel - kind of like a toy dolls hair. My salon Aveda product left my hair shiny and silky. Maybe it would be best to NOT pull it through already treated hair?? It is easy to use. I find it fading away to a lighter brown where it previously covered gray. That doesn't happen with the Aveda nonpermanent product my salon used. I've never noticed fading just new growth. All that said this is a difficult time. I doubt that I will be able to visit a salon for many months. It does work. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |