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Custom Color Set
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66,772 Verified Client Reviews |
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DisappointedThe first time I bought the product was very good, but this time I'm not satisfied at all, first the higher price only for the roots and apart I had to pay taxes. My gray hair was not covered, even following the instructions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We apologize for the confusion regarding the price of our color. According to our records, you used a coupon with your first order for $12 off your first order, which is why the second order was more expensive. We're sorry to hear the second order didn't provide the same level of gray coverage as the first. We'd be happy to send you a complimentary reformulated color that should grab onto those grays like before. Look for our email for more information. |
Color faded, head developed soreness after skin test was clear.Love the packaging, and thought that a lot of time and quality went into the packaging, however my head was really sore the next almost two weeks after dyeing came in contact with my scalp. I tested it on my wrist and had no problems, but my head was sore and felt black and blue for quite some time and I broke out with a few little tiny sores. When contacted the company they immediately gave me all my money back, and I cancel future orders. Could just be me, but I've never had a reaction to any of the department store dyes or other dyes beauticians use. But the company in general offers a lot of extras and time and quality in remainder of products. 1 of 1 people found this review helpful. Did you? |
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seems to waste so much of the color creamhaven't done my own color in many years - seemed more complicated than I remember. the color was not bad but I want to get an over the counter brand and compare. 0 of 0 people found this review helpful. Did you? |
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It turned my roots orangey and my ends mustardy yellow...I was just trying to blend my level 8 blonde roots with my lighter, highlighted blonde hair. I tried the demi-color that was recommended, along with a color-fill. I think because the fill was a warm fill color, it lightened my roots to a red, while the ends ended up a mustardy color. Anyhow, I ended up going to the salon to have it fixed. I have brunette friends who have tried e-salon and loved it but, I don't think it works well with blondes. Wouldn't recommend for the latter. Had to hide under a hat for 3 days until I could get into see my stylist! ;( 0 of 0 people found this review helpful. Did you? |
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Not satisfied with color that was chosen for me.I would like a refund and please take me off your revolving order.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, turned off your Plan and refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not for meColor is good but fading already. Messy and left my hair feeling like cardboard until the conditioner was put on. Really hesitate to use again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarla- We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Nice Color but not for White Hair CoverageMy colorist tried really hard to get a color that would cover my stubborn mostly white hair. Unfortunately, the pigment did not work and the color was brassy and not too attractive in spite of adjustments to attempt to correct the tone. Good effort all around though and a tough problem to solve. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLesli- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
HorribleThis is the first time my hair came out like crap. Been doing this for some time never happened before had to wash my hair 6 times to get the sticky, dirty greasy out 0 of 0 people found this review helpful. Did you? |
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It's okI want it to be a brighter red I keep asking for a brighter red and I have not gotten it yet. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We're sorry to hear your last formulation was vibrant enough in it's red tones. We see you are currently working with your colorist to formulate a new custom blends for a brighter red shade. We're glad we're able to help! |
Beautiful ColorI love the color, the depth and richness. My problem is when I wash it out. I have to shampoo 2-3 times in order to get all the product out. I find it very frustrating, but the color is so much better than the store box. 0 of 0 people found this review helpful. Did you? |