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Custom Color Set
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66,772 Verified Client Reviews |
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Not satisfied with Custom colourI bought ammonia free custom colour. I believe bleach is used in making custom colour. When I colour it damage and burn my hair. I am really disappoint with my purchase my damaged hair take months to recover. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMs. Gul - We never like to hear that our customers are unhappy with their results, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get your hair where you want it to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Unsuccessful resultThis product did not take to my natural hair or on my greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDemelza W. - We’re so sorry to hear that you were disappointed by the results of your colour application. Our Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Our Colour Experts will be in contact via email and will be happy to assist in this process. We truly appreciate your feedback. |
No longer interestedProduct color smelled and burned at times. Color was not accurate, price to high. I went back to supermarket color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHey Louise, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover gray very well. Dried out my hair.I am not ordering again... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Terry. We are sorry to hear that you were disappointed by the gray coverage of your recent color application and that it dried out your hair. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Don’t do itThis color was supposed to be a dark auburn and I got a copper ginger. Not what I wanted at all! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDana - I am so sorry to hear that, we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Awful.Color did not come out right at all. Contacted a salon and they adjusted color but it did not cover over the mistake of the first one. Made my roots look ridiculous. Now I have to pay for color correction at a salon I previously sent pictures of how wrong the color was 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVicky - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Most recent color turning pinkAagghh!!! My color is going from a dark red to pink, not at all what I wanted or expected. I requested a change in my color to more closely get my color to ginger biscuit red which should be more of a copper, less dark red, and will hopefully prevent this turning pink issue. I find it disturbing, especially since it has only been in my hair for less than 3 weeks. We will see how this next one holds up and keep fingers crossed that it doesn't turn pink again. 0 of 0 people found this review helpful. Did you? |
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Didn't cover my graysThis is the second time I try this product. The first time, I followed the directions and my hair didn't pick up the color with one use so I did it twice since I had product left over and then my hair took up the dye. The same thing happened this second time around, none of my grays picked up the color so I have uneven color throughout. I'm most likely not going to continue using this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorrine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Meh.My color was dull and flat. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Three different colors of hairI had three different colors in my hair before I used the product and now there are three different shades of color from what it was originally 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharmaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |