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Custom Color Set
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66,566 Verified Client Reviews |
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Hated itThis was absolutely the wrong color and my hair felt like straw after using it.? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We’re sorry that your hair felt straw after your color application and that your color didn't come out as expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. Again, we apologize that you were unhappy with your experience. |
Doesn’t cover graysSo bummed. This color faded in less than a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Wrong item sentThey sent me the wrong item and when refunding it they wouldn’t reimburse for shipping. I refuse to order from them again but now I am stuck getting emails nonstop from them and multiple times tried to unsubscribe but cannot get my email removed. They are Awful!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe apologize for any confusion regarding your account. When you spoke with our representative, we offered to send you an adjusted color at no charge or you could return the package and be refunded for the price of the color, less shipping. We see that you've already spoken with one of our representatives, who has help you resolve the situation and unsubscribe from our promotional emails. We're glad we were able to help. |
Hair colorSince my first shipment the color hasn't been quite right. And it takes a lot to wash this stuff out. My hair feels like lard is in it and need to wash 2-3 times. I'm not happy with the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - We sincerely apologize that your color came out other than expected, and appreciate you taking the time to share your feedback. We are happy to help. To help avoid the issue of the hair color being hard to rinse out in the future, we recommend that you bring any leftover hair color in your bottle or bowl, fill it with water and mix it together. Then, after tilting your head back, pour this mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. Again, we apologize for any dissatisfaction with your color. We hope you consider using our service again in the future. |
Worst color experience EVER!!Not even close to what I asked for! Very dark and no highlights. Not as promised and then argued with me to get a refund. HORIIBLE experience! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMagarita- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Excessive shedding since coloringMy hair has been falling out excessively since I’ve colored my hair with eSalon. I don’t dare use the product again for fear of losing all my hair. My hair is soo thin now. Luckily I had really thick hair so it doesn’t look poor. The product colored well. But I can’t ignore the fact that the day after coloring my hair, it started falling out and kept losing more for a month. It has gotten better now but I still can grab loose hairs every time I grab my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole- We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |
AWFULDid not like product and now I cannot delete my account! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarla- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and deleted your eSalon account. Again, we apologize that you were dissatisfied with your experience. |
MIXTURE SEEMED OFFMy last purchase did not seem to take very well. I just colored my hair on 11/22 and it is back to it's brassy, golden color rather than the chocolate brown it should be. The coverage in gray was not as well as previous coloring and I left the color on for 15 minutes longer than I typically do. Not sure what happened but I just wasn't pleased with the results this month. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristi - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Dried hair and barely any coverageI followed the instructions to a T, and once I washed it out and conditioned my hair, it was super dry. I got back in to condition it again and thankfully it helped a bit. I learned my coverage wasn't that strong and didn't cover all of my grey like I'm used to. I was super upset to see this didn't work for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenn- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Guaranteed to destroy your hairI cannot begin to describe how painful the chemical burns on my scalp were from this product. I am no rookie to at home or salon hair coloring but this takes the cake for bad hair experiences. I HAD long beautiful hair to the top of the small of my back. I was looking to get close to my natural dark brown and let it grow out as gracefully as I could. My roots are a completely different color than the rest and as I mentioned earlier...my scalp has chemical burns. My hair is destroyed. It was brittle and breaking immediately following using this product. I went to my stylist and begged to have my hair saved. It's now 6 inches shorter. Totally fried ends and damaged the entire way up. Now that my body is healing, I only have damaged hair and a peeling scalp to show for my super discount deal from eSalon. If you like your hair go to a real salon because sometimes the cheaper product is just a cheap product. UPDATE: eSalon emailed an intent to refund my purchase, much appreciated and extraordinarily timely, then replied to my review claiming an allergic reaction. Unfortunately, chemical burns are not the same as an allergic reaction or sensitivity. I'll leave things at that on this particular topic. Although I will never recommend this low quality product line after such a horrid experience with the product, I will give credit where credit is due as eSalon was on the ball with a refund and return comment to my review. 0 of 0 people found this review helpful. Did you? |